HBSP (USA)
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Siba Mtongana: A Pioneering Chef in South Africa
Groysberg, Boris; Seligson, Susan; Connolly Baden, Katherine; Abrahams, RobinCase HBS-421026-EService and Operations ManagementFor Siba Mtongana, South African celebrity chef, the year 2020 was fraught with challenges and unknowns. Her brand was strong and she was certain it would survive. But as she fine-tuned her growth and innovation strategy in a shaky, unpredictable economy in the midst of the COVID-19 global pandemic, how should she plan for the future, in both the short-term and long-term?Starting at €8.20
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Hidrovias do Brasil: Navigating Unchartered Waters
Groysberg, Boris; Abbott, Sarah L.Case HBS-419007-EService and Operations ManagementSince its founding eight years earlier, Hidrovias do Brasil ("Hidrovias"), an integrated logistics provider serving corporate customers exporting products from South America via the Atlantic Ocean, had grown to 900 employees and $253 million in annual revenues. Hidrovias was founded by the Brazilian private equity firm, P tria Investments, who had built the business from the ground up, forging and nurturing relationships with customers, investor...Starting at €8.20
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Coca-Cola in Vietnam
Goh, Joel; Raman, AnanthCase HBS-616063-EService and Operations ManagementStarting at €8.20
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University Hospitals Cleveland Medical Center: Managing Capacity in Neurology
Goh, Joel; Huckman, Robert S.; Sahni, NikhilCase HBS-618062-EService and Operations ManagementIn December 2014, Dr. Anthony Furlan, chair of the Department of Neurology at University Hospitals Cleveland Medical Center (UH), faced a mandate from the hospital's executive leadership team. Specifically, all UH departments were directed to take steps within six months to reduce the waiting time for outpatient appointments-measured as the time to first available outpatient appointment-to no more than 15 days. For Furlan and his colleagues in ne...Starting at €8.20