HBSP (USA)
-
e-Consulting (Spanish version)
Nanda, Ashish; DeLong, Thomas J.; Landry, Scot; Agan, Thomas E.Case HBS-804S07Service and Operations ManagementProporciona una visión general de la historia y el desarrollo de la industria del e-consulta, así como las cuestiones que se le plantean.Starting at €8.20
-
Nudge Your Customers Toward Better Choices (Spanish version)
Goldstein, Daniel G.; Johnson, Eric J.; Herrmann, Andreas; Heitmann, MarkArticle HBS-R0812HService and Operations ManagementThis article includes a one-page preview that quickly summarizes the key ideas and provides an overview of how the concepts work in practice along with suggestions for further reading. When car rental companies sign you up for insurance unless you actively decline it, or software vendors recommend you click "next" for a quick install, they're choosing default options for you - covertly or overtly guiding your choices. Well-designed defaults benef...Starting at €8.20
-
Professionals' Quandaries (Spanish Version)
Nanda, Ashish; DeLong, Thomas J.; Landry, ScotCase HBS-804S13Service and Operations ManagementPresenta cinco situaciones en las que los profesionales se enfrentan a dilemas éticos.Starting at €8.20
-
The First Six Months: Launching a PSF Career (Spanish Version)
Nanda, Ashish; DeLong, Thomas J.; Landry, ScotCase HBS-804S14Service and Operations ManagementPresenta dos situaciones: 1) dos MBAs de graduarse en Harvard Business School comparar y contrastar sus estrategias para bajar a un buen comienzo en la consulta, y 2) un consultor junior tiene que hacer frente a dificultades de retroalimentación en su primera evaluación de desempeño.Starting at €8.20
-
Professional Services, Module One: Introduction to the Challenges Facing PSFs
DeLong, Thomas J.; Nanda, Ashish; Landry, ScotCase HBS-801007-EService and Operations ManagementThis initial module was meant to clarify how the course would be useful to students who would be starting PSFs, working for them as an employee or contractor, managing them, or hiring them from the client side.Starting at €8.20
-
Nudge Your Customers Toward Better Choices
Goldstein, Daniel G.; Johnson, Eric J.; Herrmann, Andreas; Heitmann, MarkArticle HBS-R0812H-EService and Operations ManagementThis article includes a one-page preview that quickly summarizes the key ideas and provides an overview of how the concepts work in practice along with suggestions for further reading. When car rental companies sign you up for insurance unless you actively decline it, or software vendors recommend you click "next" for a quick install, they're choosing default options for you - covertly or overtly guiding your choices. Well-designed defaults benef...Starting at €8.20