HBSP (USA)
-
The Sustainable Economy
Chouinard, Yvon; Ellison, Jib; Ridgeway, RickArticle HBS-R1110B-EService and Operations ManagementLike most holy grails, sustainability as a firm's most dependable route to financial high performance has seemed a goal always beyond reach. The problem is simple. Businesses are rarely obliged to pay for the full toll their operations take on the world. Because many of these impacts have been hard to gauge with any precision-or to assign to individual businesses with fairness-their costs have remained external to businesses' accounting. That mea...Starting at €8.20
-
La economía sustentable
Chouinard, Yvon; Ellison, Jib; Ridgeway, RickArticle HBS-R1110BService and Operations ManagementAl igual que la mayoría de los santos griales, la sostenibilidad como la ruta más fiable de una empresa de alto rendimiento financiero ha parecido un objetivo siempre fuera de su alcance. El problema es simple. Las empresas rara vez son obligados a pagar el peaje completo sus operaciones tienen en el mundo. Debido a que muchos de estos impactos han sido difícil de medir con precisión, o para asignar a las empresas individuales con justicia-sus co...Starting at €8.20
-
Zappos.com 2009: Clothing, Customer Service, and Company Culture
Frei, Frances X.; Ely, Robin J.; Winig, LauraCase HBS-610015-EService and Operations ManagementOn July 17, 2009, Zappos.com, a privately-held online retailer of shoes, clothing, and other soft-line retail categories, learned that Amazon.com, a $19 billion multinational online retailer, had won its Board of Directors' approval to offer to merge the two companies. Amazon had been courting Zappos since 2005, hoping a merger would enable Amazon to expand and strengthen its market share in soft-line retail categories. While Amazon's interest in...Starting at €8.20