Darden University of Virginia (USA)
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A Pediatric Emergency Department at Lynchburg General Hospital
Weiss, Elliott N.; Goldberg, Rebecca; Thomson, ChrisCase DARDEN-OM-1523-EService and Operations ManagementThe emergency department (ED) at Lynchburg General Hospital (LGH) was operating at well over its capacity, and too many patients were leaving without being seen by a doctor. Chris Thomson, chairman and medical director of the LGH-ED, was charged with bringing the numbers back on track, and he began by ramping up the ED’s Lean program. Thomson and the ED's new process engineer, Jennifer Stowers, set out to enhance quality, service, and efficiency ...Starting at €8.20