HBSP (USA)
- Book Chapter
Why Satisfaction Surveys Fail
Collection: HBSP (USA)Ref.: HBS-8177BC-EPublished: Feb 19, 2008Format: PDFPages: 26Language: English - Book Chapter
Bad Profits, Good Profits, and the Ultimate Question
Collection: HBSP (USA)Ref.: HBS-8185BC-EPublished: Feb 19, 2008Format: PDFPages: 29Language: English - Case
Amazon's HQ2 (A)
Collection: HBSP (USA)Ref.: HBS-718494-EPublished: Feb 4, 2018Reviewed: Aug 14, 2019Format: PDFPages: 14Language: English - Teaching Note
Amazon's HQ2, Teaching Note
Collection: HBSP (USA)Ref.: HBS-718507-EPublished: May 24, 2018Format: PDFPages: 15Language: English - Book Chapter
Deliver--Building an Organization That Creates Promoters: Winning Over Customers Day After Day
Collection: HBSP (USA)Ref.: HBS-8171BC-EPublished: Feb 19, 2008Format: PDFPages: 26Language: English - Book Chapter
Design Winning Customer Strategies
Collection: HBSP (USA)Ref.: HBS-8173BC-EPublished: Feb 19, 2008Format: PDFPages: 28Language: English - Case
Shoppers' Stop Group (SSG)
Collection: HBSP (USA)Ref.: HBS-508017-EPublished: Feb 28, 2008Reviewed: Jun 20, 2008Format: PDFPages: 41Language: English - Case
BancoSol and Microfinance in Bolivia
Collection: HBSP (USA)Ref.: HBS-516005-EPublished: Feb 23, 2016Format: PDFPages: 34Language: English - Book Chapter
One Goal, One Number: Accountability for Customer Relationships
Collection: HBSP (USA)Ref.: HBS-8167BC-EPublished: Feb 19, 2008Format: PDFPages: 24Language: English - Book Chapter
Develop a Community of Promoters--By Listening: Let Customers Show You How to Delight Them
Collection: HBSP (USA)Ref.: HBS-8169BC-EPublished: Feb 19, 2008Format: PDFPages: 27Language: English