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When Customers Collide
Barry LinetskyArticle IVEY-9B17TC05-EStrategyIf your company can be counted among the many that have adopted the language of “internal and external customers” as a way to improve service quality delivery, you may be doing harm to your organization. Far too many organizations promote a popular misconception: that co-workers, other business units, company task forces, branch offices, and company-owned sales and distribution channels are “internal customers.” It is indeed important to treat em...Starting at €8.20
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The Project Management Paradox: Achieving More by Doing Less
Barry LinetskyArticle IVEY-9B08TB04-EStrategyMany managers indicate that their organizations are very good at starting projects, but not so good at finishing them. According to this author, the reason most often cited is that marching orders change when other priorities are recognized. Employees find this extremely frustrating and wasteful, as it is difficult to make positive gains when managing on a sea of shifting priorities. The author suggests that there is a better way.Starting at €8.20