IESE (España)
- Technical Note
La mejora del servicio: mil mejoras de mil
Collection: IESE (España)Ref.: PN-494Published: Dec 4, 2013Format: pdfPages: 20Language: Spanish - Technical Note
Reinventar la calidad
Collection: IESE (España)Ref.: PN-482Published: Nov 28, 2011Format: pdfPages: 12Language: Spanish - Technical Note
Service Improvement: A Thousand Small Improvements
Collection: IESE (España)Ref.: PN-494-EPublished: Dec 4, 2013Format: pdfPages: 21Language: English