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Supply Chain Restructuring at Portugal Telecom (A) (Portuguese Version)
Almeida-Costa, LuisCase INSEAD-5578APT-PPAccounting and ControlThe first part of the case contains a detailed description of the situation before the project started in PT. It allows students to foresee problems, identify opportunities, propose solutions and support the proposals contained therein by referring to the relevant theory of economic analysis, strategy and negotiation. The second part describes the actions taken by PT, their impact on a number of operational measures (cost, time to market, etc.), ...Starting at €8.20
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Supply Chain Restructuring at Portugal Telecom (A) - Teaching note
Almeida-Costa, LuisTeaching Note INSEAD-5578ATN-EAccounting and ControlA primeria Parte do caso contém uma descrição pormenorizada da situação antes do início do projecto na PT. Permite aos estudantes prever problemas, identificar oportunidades, propor soluções e apoiar as propostas nela contidas, reportando-se à teoria relevante da análise de econmia, estratégia e negociação. A segunda Parte descreve as acções tomadas pela PT, o seu impacto em certo número de medidas operacionais (custo, tempo de entrada no mercado...Starting at €0.00
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DailyFish: Reinventing Customer Service Management - Teaching Note
Srikandan Srinath S; Amol DhaigudeTeaching Note IVEY-8B20E007-EDecision AnalysisTeaching note for product 9B20E007.Starting at €0.00
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DailyFish: Reinventing Customer Service Management
Srikandan Srinath S; Amol DhaigudeCase IVEY-9B20E007-EDecision AnalysisDailyFish was an emerging e-commerce enterprise that was started in 2016 by Baby Marine Ventures, one of the largest exporters of frozen seafood from India. Subramanian Sankaran, Head of Loyalties and customer service management (CSM) was facing challenges related to increased missed calls in the call center that eventually led to a loss of sales opportunities. The chief executive officer of the company instructed Sankaran to reduce the waiting t...Starting at €8.20
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Supply Chain Restructuring at Portugal Telecom (B) (Portuguese Version)
Almeida-Costa, LuisCase INSEAD-5578BPT-PPAccounting and ControlThe first part of the case contains a detailed description of the situation before the project started in PT. It allows students to foresee problems, identify opportunities, propose solutions and support the proposals contained therein by referring to the relevant theory of economic analysis, strategy and negotiation. The second part describes the actions taken by PT, their impact on a number of operational measures (cost, time to market, etc.), ...Starting at €5.74
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Supply Chain Restructuring at Portugal Telecom (B) - Teaching note
Almeida-Costa, LuisTeaching Note INSEAD-5578BTN-EAccounting and ControlA primeria Parte do caso contém uma descrição pormenorizada da situação antes do início do projecto na PT. Permite aos estudantes prever problemas, identificar oportunidades, propor soluções e apoiar as propostas nela contidas, reportando-se à teoria relevante da análise de econmia, estratégia e negociação. A segunda Parte descreve as acções tomadas pela PT, o seu impacto em certo número de medidas operacionais (custo, tempo de entrada no mercado...Starting at €0.00