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Las políticas de inversión de Warren Buffet en Berkshire, Hathaway, Inc.
Lucas Tomás J. L.; Moreno Lagrú, EnriqueCase IIST-DGI-114Decision AnalysisEl caso constituye una apretada sintesis de la actuacion de Warren E. Buffet durante muchos años en la compañia que dirige. Contiene abundantes reflexiones sobre aspectos basicos de los negocios, de interes para cualquier empresario o ejecutivo, con independencia de la actividad y tamaño de su compañia.Starting at €8.20
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DailyFish: Reinventing Customer Service Management - Teaching Note
Srikandan Srinath S; Amol DhaigudeTeaching Note IVEY-8B20E007-EDecision AnalysisTeaching note for product 9B20E007.Starting at €0.00
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DailyFish: Reinventing Customer Service Management
Srikandan Srinath S; Amol DhaigudeCase IVEY-9B20E007-EDecision AnalysisDailyFish was an emerging e-commerce enterprise that was started in 2016 by Baby Marine Ventures, one of the largest exporters of frozen seafood from India. Subramanian Sankaran, Head of Loyalties and customer service management (CSM) was facing challenges related to increased missed calls in the call center that eventually led to a loss of sales opportunities. The chief executive officer of the company instructed Sankaran to reduce the waiting t...Starting at €8.20