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Anita Norris Model Management
John S. Haywood-Farmer; Prashob Menon; Paul LeeCase IVEY-9B10D013-EService and Operations Management, StrategyIn March 2010, the owner of Anita Norris Model Management (ANMM) was trying to discern a strategic direction to best serve the growth of her company. Its quick growth in the past two years was due to the owners' efforts to pursue any revenue stream opportunity that presented itself. The owner was concerned that this pace was unsustainable in the long run and would in fact stretch the business too thinly. Currently, the business's revenue stemmed ...Starting at €8.20
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CSTAR
James E. Hatch; John S. Haywood-Farmer; Michael J. Rouse; Virginia Ritchie; Lyndsay Passmore; Leah HillierCase IVEY-9B09M017-EEntrepreneurship, StrategyCanadian Surgical Technologies and Advanced Robotics Centre (CSTAR) had had a successful year during which its new director had ensured that CSTAR's budget deficit was on target to be reduced by 50 per cent. CSTAR still faced significant hurdles to becoming financially stable and a leader in minimally invasive surgery (MIS). The director wanted CSTAR to be financially self-sustainable within two years, and identified goals to overcome these hurdl...Starting at €8.20
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Callaway Golf Canada: The Mobile Performance Team
John S. Haywood-Farmer; Brett JackmanCase IVEY-9B08D005-EEntrepreneurship, Service and Operations ManagementOn January 2006, the director of performance management for Callaway Golf Canada (Callaway Canada) was in his Toronto office preparing for his upcoming meeting with Callaway Canada's managing director. The managing director had asked the director of performance management to assess the results of the mobile performance team (MPT) and to design a plan for the 2008 golf season that would ensure that Callaway Canada would stay one step ahead of its ...Starting at €8.20
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Marble Slab Creamery: The Weighing Decision
John S. Haywood-Farmer; Emily Hubling; Azim RemaniCase IVEY-9B09D008-EEntrepreneurship, Service and Operations ManagementA current franchisee of Marble Slab Creamery (producer of the self-proclaimed Freshest Ice Cream on Earth) was set to open his second location in Waterloo, Ontario. In a recent phone conversation with Marble Slab's Canadian president, the contentious issue of the corporate ice-cream weighing policy had come up. The franchisee was convinced that his managerial abilities and the growth potential of the new location would result in an ultimately suc...Starting at €8.20
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Sullivan's Flooring Concept
John S. Haywood-Farmer; Julie GosseCase IVEY-9B07D010-EEntrepreneurship, Service and Operations ManagementA carpenter is considering options for improving the manufacturing process of his custom wood-flooring concept. He started the business as a part-time venture and wanted to increase production efficiency to accommodate the growing interest for his pine flooring design. The carpenter was unsure whether he should invest in new equipment or hire part-time labour, but he knew that either way, he would have to change the current process to ensure that...Starting at €8.20
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Mergers and People: Key Factors for an Effective Acquisition and for Surviving One
Stein, Guido; Cuadrado, MartaTechnical Note DPON-123-ECorporate Governance, Leadership and People Management, StrategyThe aim of this technical note is to consider the human dimension of mergers and acquisitions and the way these processes impact people. In the substantial body of scientific literature that exists on this topic, authors discuss the rules and "magic" formulas that lead to a successful acquisition, grounding their arguments in empirical evidence. One of the first conclusions that can be drawn from examining this literature is that the authors cite...Starting at €8.20
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Aterrizaje: reflexiones desde la dirección general
Stein, Guido; Cuadrado, MartaTechnical Note DPON-115Corporate Governance, Leadership and People Management, StrategyEl objetivo de esta nota técnica es explorar algunas de las primeras acciones que conviene adoptar cuando se aterriza en una dirección general, a través de la experiencia del presidente ejecutivo y director general en España de una empresa global norteamericana de servicios financieros, posicionada entre las 30 compañías más prestigiosas de Estados Unidos, y otros tres directivos generales de diversos sectores. Aborda también la combinación de co...Starting at €8.20
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Introducción a la gestión de personas: Criterios de sentido común
Stein, Guido; Cervantes, Ángel; Cuadrado, MartaTechnical Note DPON-121Innovation and Change, Leadership and People Management, StrategyEsta nota técnica tiene como objetivo introducir al lector en el conjunto de las principales políticas de la gestión de personas en las empresas. No pretende ser exhaustiva, sino clarificadora para los directivos que tienen a su cargo personas, independientemente de su función o área de negocio. No está escrita en primer lugar para los expertos en recursos humanos, aunque quizá les pueda resultar útil este enfoque académico directo, nutrido con l...Starting at €8.20
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West Line - Nota del instructor
Stein, Guido; Cuadrado, Marta; Pin Arboledas, José RamónTeaching Note DPOT-72Information Technologies, Leadership and People Management, StrategyGuillermo Oliva es un joven abogado que ha ido desarrollando una exitosa carrera profesional en el mundo de la consultoría. Sus buenos resultados en West Line, compañía líder en el sector de las tecnologías de la información, le posicionan como el sucesor del actual CEO de Iberia. El caso presenta su promoción a director general y la importancia de la toma de posesión.Starting at €0.00
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Introduction to Personnel Management: Rules of thumb
Stein, Guido; Cervantes, Ángel; Cuadrado, MartaTechnical Note DPON-121-EInnovation and Change, Leadership and People Management, StrategyThis technical note aims to acquaint readers with the main personnel management policies found in enterprises. It is intended not to be exhaustive but to serve as a reference for managers in charge of their own teams, regardless of their position or department. It was not written specifically for human resources experts, although they too may find this direct academic approach - reinforced by daily practice - rather useful. The line between arbi...Starting at €8.20