Ivey Business School (Canada)
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Michael McCain’s Maple Leaf Foods Tweet - Teaching Note
Gerard Seijts; Stephen R. Foerster; Kersi Antia; Lee Watkiss; Jana SeijtsTeaching Note IVEY-8B20C050-ELeadership and People ManagementTeaching note for product 9B20C050.Starting at €0.00
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The Linda Dor: Building a Culture of Customer Satisfaction
Nicole R.D. Haggerty; Mark Boadu; Allie Zuccon; Zoe WoodsCase IVEY-9B18C014-ELeadership and People ManagementThe general manager of operations and interim general manager of human resources at Linda Dor Restaurant and Rest Stop (Linda Dor) was facing challenges recruiting, training, and retaining staff at the lower levels of the organization. These customer-facing positions, which include wait staff, cashiers, and runners, are responsible for delivering the high level of customer service enshrined in Linda Dor Enterprises’ corporate values. Providing a ...Starting at €8.20
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The Linda Dor: Building a Culture of Customer Satisfaction - Teaching Note
Nicole R.D. Haggerty; Mark Boadu; Allie Zuccon; Zoe WoodsTeaching Note IVEY-8B18C014-ELeadership and People ManagementTeaching note for product 9B18C014.Starting at €0.00
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The North West Company (C): Human Resources
Mary M. Crossan; Stephen R. Foerster; Ken MarkCase IVEY-9B07C024-EEntrepreneurship, Leadership and People ManagementThe North West Company cases allow students to take a cross-enterprise leadership approach in looking at the dilemma facing the president and chief executive officer of The North West Company (North West), a food and general merchandise retailer operating primarily in Northern Canada. In early 2003, North West had negotiated a master franchisor agreement with Giant Tiger Stores Limited (Giant Tiger) with the objective of opening stores west of Wi...Starting at €5.74