Ivey Business School (Canada)
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Rogers Cable: First Time Right
Elizabeth M.A. Grasby; Jordan MartensCase IVEY-9B07C017-ELeadership and People ManagementIn the fall of 2002, the directors of process engineering at Rogers Cable had discovered that a significant portion of Rogers Cable's installations and service activities had been followed by repeat visits within the following 30 days. This meant that services were not properly completed the first time. If high numbers of repeat and rework problems continued, customers would readily take their business elsewhere in the highly competitive environm...Starting at €8.20
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Finemaster Projects Ltd. (A)
Elizabeth M.A. Grasby; Julie GosseCase IVEY-9B10C001-ELeadership and People ManagementThe assistant site supervisor at Finemaster Projects Ltd. struggled with how to approach his boss for a raise. When hired, he had been told that regular annual reviews were held with employees and that good performance would be rewarded with corresponding pay increases. After one year with the company, the assistant site supervisor found that the owners rarely acted on this policy, leaving it up to staff to approach management about raises, promo...Starting at €8.20
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Greenpeace's Unfriend Coal Campaign and Facebook
Michael Sider; Paul BigusCase IVEY-9B12M011-ELeadership and People Management, StrategyFacebook’s director of policy communications was faced with a situation caused by a YouTube video posted by the non-governmental organization (NGO) Greenpeace. This video publicly critiqued the environmental sustainability of Facebook’s decision to build a new data centre, its main objection being that the new facility would be connected to a local utility provider that supplied electricity mainly from the burning of coal, one of the largest sour...Starting at €8.20
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Toyota: Accelerator Pedal Recall (B)
Jana Seijts; Paul BigusCase IVEY-9B11M078-ELeadership and People Management, Marketing, StrategyThis case is a supplement to Toyota: Accelerator Pedal Recall (A).Starting at €5.74
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Carl Jones (B) (Spanish version)
Elizabeth M.A. Grasby; Lisa LuinenburgCase IVEY-9A94JS28Leadership and People ManagementUn supervisor de mantenimiento recientemente elegido para el turno diurno en un laboratorio farmacéutico debe tomar una decisión en cuanto a si debe disciplinar a un empleado por comportamiento inapropiado en el trabajo. La situación se vuelve más complicada ya que el empleado, quien era el delegado gremial local, era conocido por elevar quejas sobre la planta y él mismo estaba en línea para tomar la posición de supervisor de mantenimiento. Este ...Starting at €5.74
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Sandcore Instruments (B)
Elizabeth M.A. Grasby; Renee ZatzmanCase IVEY-9B10C012-ELeadership and People ManagementThe vice-president of human resources at Sandcore Instruments has to make a recommendation to the company's president regarding a sales representative with a history of poor performance. In this supplement to Sandcore Instruments (A), product #9B10C011, the vice-president discovers that the sales representative has offered to perform service work for a customer on his own time at a much lower price if cash is paid. The vice-president must update ...Starting at €5.74
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Research in Motion: Sincerely, a RIM Employee (B)
Jana Seijts; Paul BigusCase IVEY-9B12C021-ELeadership and People Management, StrategyThis case is a supplement to Research in Motion: Sincerely, a RIM Employee (A).Starting at €5.74
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Research in Motion: Blackberry Blackout (B)
Jana Seijts; Paul BigusCase IVEY-9B12M045-ELeadership and People Management, Marketing, StrategyThis case is a supplement to Research in Motion: Blackberry Blackout (A).Starting at €5.74
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Carl Jones (A) (Spanish version)
Elizabeth M.A. Grasby; Lisa LuinenburgCase IVEY-9A94JS27Leadership and People ManagementUn supervisor de mantenimiento recientemente elegido para el turno diurno en un laboratorio farmacéutico debe tomar una decisión en cuanto a si debe disciplinar a un empleado por comportamiento inapropiado en el trabajo. La situación se vuelve más complicada ya que el empleado, quien era el delegado gremial local, era conocido por elevar quejas sobre la planta y él mismo estaba en línea para tomar la posición de supervisor de mantenimiento. (La s...Starting at €8.20
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Canada's Aboriginal People: Idle No More
Gerard Seijts; Jana Seijts; Paul BigusCase IVEY-9B13C024-EEntrepreneurship, Leadership and People ManagementThe relationship between Aboriginal peoples and the Canadian government has been characterized by conflict and change. Although the Conservative government seemed to support Aboriginal objectives when it issued an historic apology in 2007 for the abuses suffered under the residential schools program and signed the United Nations Declaration on the Rights of Indigenous People in 2008, it included changes to the Indian Act in its 2012 omnibus Bill ...Starting at €8.20