Ivey Business School (Canada)
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Singapore Post Ltd.: Recurrent Service Failures - Teaching Note
Thompson S.H. Teo; Jitao Chen; Felicia, Li Peng Lim; Yu Zhen Goh; Qian Bing Lim; Pei Yi Lee; Shi Khin Tan; Vanessa Jia Hui KwaTeaching Note IVEY-8B19D021-EService and Operations ManagementTeaching note for product 9B19D021.Starting at €0.00
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Uber(US): The Push for Autonomous Vehicles
Thompson S.H. Teo; Vivien K.G. LimCase IVEY-9B20D022-EService and Operations Management, StrategySince early 2015, Uber had been investing heavily in research and development for its autonomous vehicles to revolutionize the ride-hailing industry and provide better ways of competing and fulfilling its promise of profitability to investors. Constant inStarting at €8.20
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Korean Air: The Nut Rage Incident
Thompson S.H. Teo; Mei Jie ZhaoCase IVEY-9B15D017-EService and Operations Management, StrategyIn December 2014, after receiving poor service on a flight, a senior vice president at Korean Air lashed out at the flight attendants and delayed the flight’s departure until the chief attendant was returned to the gate. Following a tepid apology from her father, Korean Air’s chief executive officer, her actions drew a public backlash because they exposed the sense of entitlement prevalent among rich family conglomerates in South Korea. How shoul...Starting at €8.20
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The Pebble Mine (A): Role Play
Alan Krause; Lisa JohnsonCase IVEY-9B16M049A-EStrategyAlaska’s economy had struggled for many years; however, in spring 2014, the Pebble Mine presented an opportunity to revitalize it. There was just one catch; the Pebble deposit was located in the headwaters of one of the richest salmon hatcheries in the world. Corporations, government agencies, and public interest groups clashed during the first few months of 2014 concerning not only whether the Pebble Mine should be developed but also who had the...Starting at €8.20
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The Pebble Mine (C): Chairman of the Bristol Bay Native Association
Alan Krause; Lisa JohnsonCase IVEY-9B16M049C-EStrategyThis is a supplement to The Pebble Mine (A) 9B16M049A. It takes the perspective of the chairman of the Bristol Bay Native Association.Starting at €5.74
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The Pebble Mine (G): Wild Salmon Center
Alan Krause; Lisa JohnsonCase IVEY-9B16M049G-EStrategyThis is a supplement to The Pebble Mine (A) 9B16M049A. It takes the perspective of the Wild Salmon Center, an international organization dedicated to protecting salmon and their ecosystems.Starting at €8.20
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Google Glass: Development, Marketing and User Acceptance
Thompson S.H. Teo; Kian Teck Chua; Zhiyi Yong; Timothy Dao Sheng Lim; Jonathan Jun Jie BoonCase IVEY-9B15M096-EEntrepreneurship, StrategyThis case introduces the key features of Google’s wearable technology product “Glass” and illustrates the tensions that Google faced over the development and marketing of this product. The case goes on to highlight the growing backlash that Google experienced when promoting Glass.Starting at €8.20
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The Pebble Mine (B): Alaska's U.S. Senator
Alan Krause; Lisa JohnsonCase IVEY-9B16M049B-EStrategyThis is a supplement to The Pebble Mine (A) 9B16M049A. It takes the perspective of Alaska’s U.S. Senator.Starting at €5.74
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Insights Analytics: Technology for a Knowledge Management Program
Rohit Nishant; Thompson S.H. Teo; Mark Goh; Sameer AgarwalCase IVEY-9B14E018-EInformation Technologies, StrategyLeading analytics firm, Insights Global Analytics, handled many analytics processes and projects requiring extensive domain and statistical expertise. Employees with prior analytics experience had skill-sets that could be utilized for other projects. Analysts and consultants working on business research projects had strong domain knowledge about various technological trends. However, sometimes one team did not know about the rich skills possessed...Starting at €8.20
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The Pebble Mine (F): U.S. Environmental Protection Agency
Alan Krause; Lisa JohnsonCase IVEY-9B16M049F-EStrategyThis is a supplement to The Pebble Mine (A) 9B16M049A. It takes the perspective of the U.S. Environmental Protection Agency.Starting at €5.74