Ivey Business School (Canada)
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DBS Bank Ltd.: How to Accelerate Digitalization
Ning Su; R. ChandrasekharCase IVEY-W25312-EInformation Technologies, StrategyIn June 2020, the head of Customer Centre at DBS Bank Ltd. (DBS), the largest commercial bank in Singapore, was wondering how to leverage the bank’s current success in digitalization to create a competitive advantage. As a business leader, she was facing major decision points. How could she increase awareness of the bank’s digital assets among existing customers? How could she further digitalize the customer centre? In addition, the COVID-19 glob...Starting at €8.20
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Custom Closet Contractors: Making the Database Cut - Teaching Note
Derrick Neufeld; Michael GencarelliTeaching Note IVEY-8B18E004-EInformation TechnologiesTeaching note for product 9B18E004.Starting at €0.00
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Custom Closet Contractors: Making the Database Cut
Derrick Neufeld; Michael Schwartz; Michael GencarelliCase IVEY-9B18E004-EInformation TechnologiesIn the summer of 2017, after completing his third year of business school, a student was eager to apply his newly developed business and technology skill sets at his father’s company during his four-month summer position. His father’s business, Custom Closet Contractors, designed and manufactured custom home organization solutions for home builders and individual clients. In the past year, the successful company’s sales growth had slowed, while e...Starting at €8.20
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SWISSBO: Strategic Risk or Opportunity?
Mary M. Crossan; R. ChandrasekharCase IVEY-W34743-EEntrepreneurship, StrategyIn March 2021, the wholesale distributor of home décor products SBO Distributors Ltd. (or SWISSBO), based in Vancouver, Canada, was considering an opportunity for strategic analysis. The firm was at a crossroads in light of the COVID-19 pandemic. The pandemic had led to a setback in the company’s revenues and margins—seemingly, a temporary setback. The wholesaler was now facing a make-or-break dilemma that involved a new growth opportunity to mov...Starting at €8.20
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Worn Again Technologies: Replicating a Circular Model - Teaching Note
Nadine de Gannes; R. ChandrasekharTeaching Note IVEY-W33925-EStrategyTeaching note for product W33924.Starting at €0.00
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Foxcore Retail (B): Database Implementation
Derrick Neufeld; Liam Corrigan; Michael GencarelliCase IVEY-9B18E017-EInformation TechnologiesSupplement for product 9B18E016.Starting at €5.74
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Mircom Technologies Ltd. (A): Responding To A Ransomware Attack, & Mircom Technologies Ltd. (B): Reflections of the CEO - Teaching Note
Robert D. Austin; Laurel Austin; R. ChandrasekharTeaching Note IVEY-W28548-EInformation Technologies, Knowledge and CommunicationTeaching note for product W28457 and W28581.Starting at €0.00
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Mircom Technologies Ltd. (B): Reflections of the CEO
Robert D. Austin; Laurel C. Austin; R. ChandrasekharCase IVEY-W28581-EInformation TechnologiesSupplemental product to W28457.Starting at €5.74
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BYKlyn: Pivoting during the COVID-19 Pandemic
Andreas Schotter; R. ChandrasekharCase IVEY-W26071-ELeadership and People Management, StrategyIn early June 2020, the owner of BYKlyn, an exercise bike fitness studio in New York, was considering her response to the business disruption that the outbreak of the COVID-19 pandemic had caused the health and fitness industry. BYKlyn had recorded consisStarting at €8.20
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BYKlyn: Pivoting during the COVID-19 Pandemic - Teaching Note
Andreas Schotter; R. ChandrasekharTeaching Note IVEY-W26072-ELeadership and People Management, StrategyTeaching note for product W26071.Starting at €0.00