Ivey Business School (Canada)
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Convocation at the National Institute of Management's Central India Campus (A)
Srinivasan Maheswaran; Jitendra R. Sharma; John S. Haywood-FarmerCase IVEY-9B13D003-EService and Operations Management, StrategyThe (A) case involves managing the planning and execution of the first convocation held at one of the campuses of a business school in Nagpur, India, at fairly short notice. The school’s chairperson of post-graduate studies in management programs has been appointed as the chief co-ordinator of the event. Leveraging his operations-management background and working in collaboration with other faculty, he sets about identifying the required activiti...Starting at €8.20
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NoVeggie Inc.
John S. Haywood-Farmer; Joe Figliomeni; Charles KornCase IVEY-9B07D016-EService and Operations ManagementA summer employee at NoVeggie Inc. (NoVeggie) of Toronto, Ontario, was analyzing the viability of changing delivery companies. NoVeggie's largest client, Select Grocers (Select), had recently decided to introduce NoVeggie's products to a new group of Select's grocery stores in Ontario. Although this move would increase sales, it was also expected to increase delivery costs. Now the summer employee is trying to determine the actual delivery costs ...Starting at €8.20
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Elizabeth's Country Wares
John S. Haywood-Farmer; Andrew HinesCase IVEY-9B09D009-EEntrepreneurship, Service and Operations ManagementThe owner and operator of Elizabeth's Country Wares (ECW), a decorative country housewares and ceramic pottery business based in Woodstock, Ontario, was trying to find a way to increase capacity. Because ECW was her primary occupation and source of income, the owner was eager to take advantage of the growing interest in one of her product lines from some of her primary customers - member stores of a national pharmacy chain. She was unsure whether...Starting at €8.20
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Ambrose & Bisaro
John S. Haywood-Farmer; Jennifer Xu; Nicole MaisonvilleCase IVEY-9B10D007-ELeadership and People Management, Service and Operations ManagementIn February 2009,the human resources associate at the Toronto office of advertising agency Ambrose & Bisaro (A&B) had just finished interviewing a candidate for one of eight summer internship positions. Due to the economic downturn, A&B anticipated a larger number of qualified applicants for these positions, especially notable in 2009 as many of their direct competitors had scaled back their internship programs. Throughout the interview, the cand...Starting at €8.20
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Making Waves London
John S. Haywood-Farmer; Hayden BielawskiCase IVEY-9B12D001-ELeadership and People Management, Service and Operations ManagementAfter spending two years as the vice president internal for Making Waves London (MWL), Brianna Murphy was ready to assume her elected position of president for the 2011-2012 year. MWL had a mandate to provide affordable and accessible swimming instruction to children with special needs. Her time spent as vice president had convinced her that changes were needed — MWL had grown in recent years and faced a multitude of service issues, from capacity...Starting at €8.20
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Dr. Jack Perry, DDS
John S. Haywood-Farmer; Eleni MitsisCase IVEY-9B07C016-ELeadership and People ManagementDr. Jack Perry, a sole practitioner dentist in a small town in Ontario, had a meeting with one of his employees who suggested that there were several problems in the office. These include: low morale, lack of motivation to grow the business, fill cancellations, follow up on collections, and engage in cross-sell procedures. He had noticed these problems previously but felt unsure about his personnel and business management skills. Using his notes ...Starting at €8.20
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Wayne Eisener's Career Choice
John S. Haywood-Farmer; Jeremy IsenbergCase IVEY-9B07C031-ELeadership and People ManagementWayne Eisener has received two job offers. The first offer is an executive vice-president position at Richmond Hill Mortgages (RHM). The second offer is a junior lawyer position at Weiler and Simons LLP, Barristers and Solicitors. The mortgage company offers a small base salary but potentially large commissions in the long run. The law firm offers a higher base salary and the opportunity to be promoted to partner within five years. However, Eisen...Starting at €8.20
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Convocation at the National Institute of Management's Central India Campus (B)
Srinivasan Maheswaran; Jitendra R. Sharma; John S. Haywood-FarmerCase IVEY-9B13D004-EService and Operations Management, StrategyThis is a supplement to Convocation at the National Institute of Management's Central India Campus (A), 9B13D003.Starting at €5.74
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QiLing Research Hospital
John S. Haywood-Farmer; Kevin LeungCase IVEY-9B09C002-ELeadership and People Management, StrategyThe QiLing Research Hospital (QiLing), located in Beijing, China, headed by Dr. Tien Tzu, CEO, is in a partnership with the China Research Network (CRN). This partnership was formed in an effort to mutually benefit both parties in terms of becoming a leader in health-care quality standards and creating more effective health-care techniques. Due to the intertwined nature of this relationship, the acquisition of human capital for specific positions...Starting at €8.20
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I-Love-Stickers.com
John S. Haywood-Farmer; Kristyn EisenschmidCase IVEY-9B07D017-EEntrepreneurship, Service and Operations ManagementThe founder and president of I-Love-Stickers.com (ILS), a web-based sticker subscription service, was wondering how she could best continue to market the firm to increase subscriptions for all the sticker packs. Her final MBA exams, countless deadlines, the birth of her baby, and the June summer rush period for the business were all approaching rapidly. In addition to these concerns, she also planned to open a sushi restaurant in London later in ...Starting at €8.20