Darden University of Virginia (USA)
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Aetna Inc.: Managing Inherent Enterprise Risks Through Stakeholder Management
Rubin, James R.; Carmichael, BarbaraCase DARDEN-BC-0218-EKnowledge and CommunicationInherent risks or negatives are a critical element of “enterprise risk management” that must be mitigated or dramatically managed through constructive actions to sustain growth and manage reputation. Set in 2003 as Aetna prepares to settle a landmark class-action lawsuit, this case explores how communications and PR executives work with management to devise an announcement that fully engages the company’s key stakeholders in this dramatic break w...Starting at €8.20
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Fannie Mae's Data Dynamics
Lichtendahl, Kenneth C. Jr.; Loutskina, Elena; Grushka-Cockayne, Yael; Yemen, Gerry; Boatright, BenjaminCase DARDEN-QA-0903-EDecision AnalysisThis case uses one of Fannie Mae’s credit-risk transfer instruments (CRT) to explore its data set platform and predict loan defaults through machine learning algorithms. The CRT, called Connecticut Avenue Securities (CAS), issued bonds valued on the performance of preselected pools of mortgages. The material works well to unfold natural language processing using Python. Through a three-class series, students will learn to wrangle data, experience...Starting at €8.20
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Sustainability at The Coca-Cola Company in a New Era of Brand Building
Rubin, James R.; Moriarty, Brian; Mehlsak, AlisonCase DARDEN-BC-0262-EKnowledge and CommunicationThis case is used in Darden's course elective on managing corporate communications. It offers students a concise history of The Coca-Cola Company's (TCCC's) brand history before focusing on the importance that TCCC's Office of Sustainability currently plays in the communications strategy for the brand. The case analyzes how the Office of Sustainability works both locally and globally to partner in innovative ways with stakeholders along the entir...Starting at €8.20
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UPS and Corporate Sustainability: Proactively Managing Risk
Rubin, James R.; Carmichael, BarbaraCase DARDEN-BC-0213-EKnowledge and CommunicationThis case traces UPS's first corporate sustainability report (CSR), "Operating in Unison," from its origins up to its publication in 2006. It is based on interviews with managers who championed and shaped the report internally. UPS took its CSR quite seriously, basing its reporting and goals on the more stringent Global Reporting Indices (GRIs) as opposed to merely complying with U.S. regulations. Soon after going public, UPS was significantly ex...Starting at €8.20
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MovieLens: Filtering on Others' Reactions
Lichtendahl, Kenneth C. Jr.; Boatright, Benjamin; Holtz, PaulCase DARDEN-QA-0927-EDecision AnalysisThis case introduces students to relational databases and the basics of collaborative filtering, a popular recommendation system technique. The case points to a dataset shared by GroupLens, a research group developing algorithms that supply movie recommendations through a website called MovieLens. SQL queries provided in the case propose a collaborative filtering strategy for generating simple recommendations with a small degree of personalizatio...Starting at €8.20
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Mobilizing Surge Response Teams
Lichtendahl, Kenneth C. Jr.; Tassone, Eric; Boatright, BenjaminCase DARDEN-QA-0935-EDecision AnalysisIn July 2021, the Biden administration formed surge response teams to assist states with the surge in COVID-19 cases. The aim was to track the virus’s development using data provided from the states to keep the country aware of hotspots as the Delta variant spread. In detailing surges in Missouri and Florida, it became apparent that the data regarding deaths related to COVID-19 was where the surge response teams decided to focus as a means to tra...Starting at €8.20
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Zillow Offers' "Volatile Error Rate"
Lichtendahl, Kenneth C. Jr.; Boatright, BenjaminCase DARDEN-QA-0944-EDecision AnalysisIn November 2021, Zillow announced that it was planning to shut down Zillow Offers, its iBuying program that leveraged its home value algorithm to quickly purchase homes for later resale. Zillow made the announcement after its market capitalization dropped from $48.35 billion in February 2021 to $16 billion in November. Poor program performance in 2021 left the company with roughly $500 million in losses due to an extensive inventory of overpaid ...Starting at €8.20
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DIY Zillow
Lichtendahl, Kenneth C. Jr.; Boatright, Benjamin; Andrasko, JoeCase DARDEN-QA-0931-EDecision AnalysisThis case examines a realtor’s attempt to improve an online residential real estate website’s mapping and home estimation features. With the help of a data scientist, the two professionals work to create an interactive map that provides greater filtering capabilities and improved school boundary views, allowing clients to easily locate homes in their desired school districts. In addition to the visualization enhancements, they also build a simple...Starting at €8.20