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Putting the Service-Profit Chain to Work (HBR Classic) (Spanish version)
Heskett, James L.; Jones, Thomas O.; Loveman, Gary W.; Sasser, W. Earl, Jr.; Schlesinger, Leonard A.Article HBS-R0807LService and Operations Managementinvestment in people, technology that supports frontline workers, revamped recruiting and training practices, and compensation linked to performance. They also express a vision of leadership in somewhat unconventional terms, referring to an organization's "patina of spirituality" and the "importance of the mundane." In this article, Heskett, Jones, Loveman, Sasser, and Schlesinger take a close look at the links in the service-profit chain, which...Starting at €8.20
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Coopers & Lybrand in Hungary (B) (Spanish version)
Loveman, Gary W.; Hallowell, RogerCase HBS-620S03Service and Operations ManagementCoopers & Lybrand open an office in Hungary.Starting at €5.74
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Superior Manufacturing Co. (Spanish version)
Hawkins, David F.; Cohen, Jacob; Culliton, James WCase HBS-105S16Accounting and ControlManagement must extract relevant cost data from the company's cost accounting system for product line decisions. A rewritten version of an earlier case.Starting at €8.20
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Empire Glass Co. (A) (Spanish Version)
Hawkins, David F.Case HBS-106S11Accounting and ControlSe refiere a control de gestión a nivel de división, y el uso de los presupuestos.Starting at €8.20
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Octane Service Station (Spanish Version)
Hawkins, David F.Case HBS-107S13Accounting and ControlEl propietario de una estación de servicio debe preparar estados financieros.Starting at €8.20
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Accounting at MacCloud Winery (Spanish version)
Hawkins, David F.; Kaplan, Robert S.; Miller, Gregory S.Case HBS-107S24Accounting and ControlUses a fictional new winery to introduce accounting concepts and practices such as assets, liabilities, expenses, the matching principle, and contingent activities. Designed to approach the subject at a conceptual level, allowing class discussion to focus on the underlying thought process regarding accounting, rather than on "proper" numerical calculations.Starting at €8.20
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Introducción al proceso de control gerencial
Hawkins, David F.Case HBS-108S01Accounting and ControlCubre el proceso de control de gestión.Starting at €8.20
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Arthur Andersen LLP (Spanish Version)
Hawkins, David F.; Cohen, JacobCase HBS-110S02Accounting and ControlEste caso pone de relieve la historia de Arthur Andersen y el colapso de la firma tras la auditoría de Enron Corp. y el Departamento de Justicia obstrucción a la convicción de la justicia.Starting at €8.20
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Kim Park (A): Activos monetarios de larga vida
Hawkins, David F.Case HBS-114S02Accounting and ControlUna serie de caselets que exploran la contabilización de activos no monetarios vivido largo.Starting at €8.20
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PolyMedica Corp. (B) (Spanish version)
Hawkins, David F.; Cohen, JacobCase HBS-114S18Accounting and ControlComplementa el caso (A).Starting at €5.74