IESE (España)
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A Service Model for Cultural Excellence
Muñoz-Seca Fernández-Cuesta, BeatrizArticle ART-2080-EKnowledge and Communication, Service and Operations ManagementCulture, that intrinsic expression of humankind, has somehow grown remote from the general public. Arts and cultural institutions, just like their business counterparts, urgently need to find new audiences, meet changing demands and consider their business models afresh. The whole sector needs to reinvent itself, says the author. But how? Beatriz Muñoz-Seca recommends that arts and cultural institutions focus not so much on their products as on c...Starting at €8.20
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Want to Innovate? Then Act Like a Start-up
Dávila Parra, Antonio; Epstein, Marc J.Article ART-2593-EEntrepreneurship, Innovation and ChangeIt is wrong to assume that established companies cannot beat start-ups at breakthrough innovation. Many companies weaken their breakthrough innovation abilities by focusing on execution and the incremental innovation that goes with that. Drawing on insights from their new book, The Innovation Paradox, the authors highlight how established companies can change the rules of the game and master breakthrough as well as incremental innovation. ...Starting at €8.20
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Enterprising Solutions in Times of Transition
Prats, Mª Julia; Sosna, Marc; Sysko-Romanczuk, Sylwia; Davila, Antonio; Epstein, Marc J.; Santos, FilipeDossier DOS-22-EBusiness Ethics and Corporate Social Responsibility, Entrepreneurship, Innovation and ChangeWhen the bar is raised, you have to jump higher. This dossier will inspire you to think like an entrepreneur.Starting at €15.00
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Action Variables (Portuguese Version, Brazil)
Muñoz-Seca Fernández-Cuesta, Beatriz; Riverola, JosepTechnical Note PN-411-PBService and Operations ManagementThe technical note discusses the six action variables of a trading system: processes, capacity, flows, human resources, information system, and conflict resolution system.Starting at €8.20
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Piense en pequeño para innovar a lo grande
Dávila Parra, Antonio; Epstein, Marc J.Article ART-2593Entrepreneurship, Innovation and ChangeEs un error pensar que las empresas establecidas no pueden superar a las startups en el campo de la innovación radical. Muchas debilitan esa capacidad al centrarse en la ejecución y la correspondiente innovación incremental. Partiendo de los hallazgos de su nuevo libro, The Innovation Paradox, los autores apuntan cómo las grandes empresas pueden cambiar las reglas del juego y sobresalir en ambos tipos de innovaciones. Su transformac...Starting at €8.20
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Un modelo de servicio para la excelencia cultural
Muñoz-Seca Fernández-Cuesta, BeatrizArticle ART-2080Knowledge and Communication, Service and Operations ManagementLa cultura se ha alejado de la sociedad. Las instituciones culturales, al igual que las empresariales, necesitan urgentemente hallar nuevas audiencias, satisfacer los cambios en la demanda y repensar sus modelos de negocio. Según Beatriz Muñoz-Seca, todo el sector ha de reinventarse. Pero, ¿cómo? la autora recomienda no centrarse tanto en los productos como en crear experiencias más enriquecedoras para el cliente. Para ello propone la Secuencia d...Starting at €8.20
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Las múltiples caras del emprendedor
Prats, Mª Julia; Sosna, Marc; Sysko-Romanczuk, Sylwia; Davila, Antonio; Epstein, Marc J.; Santos, FilipeDossier DOS-22Business Ethics and Corporate Social Responsibility, Entrepreneurship, Innovation and ChangeSi algo caracteriza a los emprendedores es su capacidad para visualizar oportunidades donde otros solo ven obstáculos insalvables.Starting at €15.00
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The Service Activity Sequence (SAS) (Portuguese Version, Brazil)
Muñoz-Seca Fernández-Cuesta, BeatrizTechnical Note PN-481-PBService and Operations ManagementThe SAS describes the activities to transform an idea to a service delivery reality that is in constant change. It acknowledges a service as an unfinished proposal that needs constant tuning. The SAS has to be configured to pursue the company¿s strategic proposal. It will respond to the strategy by generating a materialized service that provides reality to the strategic intent. But, an ¿alive¿ service that is in constant movement. The SAS has eig...Starting at €8.20
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The Neonatal Service of the Hospital 12 de Octubre in Madrid (Portuguese Version, Brazil)
Muñoz-Seca Fernández-Cuesta, BeatrizCase P-1124-PBService and Operations ManagementThe case describes the service experience at the Neonatal Unit of the Hospital 12 de Octubre. It starts with a description of the activities of the Unit, and goes on to explain how the service is organized and how the use of a specific methodology assists in problem solving. The Unit is focused on understanding client needs that are not implicitly described and providing solutions and alternatives for demands that are not formally made.Starting at €8.20