HBSP (USA)
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Regional Strategies for Global Leadership (Spanish version)
Ghemawat, PankajArticle HBS-R0512FStrategyhome base, portfolio, hub, platform, and mandate. Some companies adopt the strategies in sequence, but the most nimble switch from one to another and combine approaches as their markets and businesses evolve. At Toyota, for example, exports from the home base continue to be substantial even as the company builds up an international manufacturing presence. And as Toyota achieves economies of scale and scope with a strong network of hubs, the comp...Starting at €8.20
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Putting the Service-Profit Chain to Work (HBR Classic) (Spanish version)
Heskett, James L.; Jones, Thomas O.; Loveman, Gary W.; Sasser, W. Earl, Jr.; Schlesinger, Leonard A.Article HBS-R0807LService and Operations Managementinvestment in people, technology that supports frontline workers, revamped recruiting and training practices, and compensation linked to performance. They also express a vision of leadership in somewhat unconventional terms, referring to an organization's "patina of spirituality" and the "importance of the mundane." In this article, Heskett, Jones, Loveman, Sasser, and Schlesinger take a close look at the links in the service-profit chain, which...Starting at €8.20
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Tomorrow's Global Giants? Not the Usual Suspects (Spanish version)
Ghemawat, Pankaj; Hout, ThomasArticle HBS-R0811EStrategyThis article includes a one-page preview that quickly summarizes the key ideas and provides an overview of how the concepts work in practice along with suggestions for further reading. Multinational corporations from developed and developing economies alike are aggressively expanding their global presence, particularly in emerging markets. Industry traits largely determine the winners - but that needn't always be the case, say Ghemawat, of IESE B...Starting at €8.20
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Encuentre su estrategia para el nuevo entorno
Ghemawat, PankajArticle HBS-R1003BStrategyEl accidente de 2008 afectó los negocios transfronteriza duro. Se prevé que el valor del comercio internacional para disminuir hasta en un 9% en 2009. La inversión extranjera directa ha sumido aún más: Después de caer un 15% en 2008, se redujo en más del 40% en 2009. Aunque es posible que hayamos llegado al fondo , las perspectivas para el término medio no parecen prometedoras. Durante gran parte de la próxima década, podemos razonablemente esper...Starting at €8.20
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Caso de estudio: Desafiar al jefe o desistir
Sasser, W. Earl, Jr.Article HBS-R1105MKnowledge and CommunicationTom Green, un ejecutivo de ventas joven agresivo en el autoservicio de la compañía kiosco Muestra D7, ha sido ascendido a especialista senior de marketing por Shannon McDonald, su vicepresidente división. Shannon había advertido a Tom que estaba tomando una oportunidad con él y que tendría que aprender rápido y trabajar bien con su nuevo jefe, Frank Davis, que no habría elegido a Tom por la posición. En el trabajo, Tom se encuentra en desacuerdo ...Starting at €8.20
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Au Bon Pain: The French Bakery Cafe, the Partner/Manager Program (Spanish Version)
Sasser, W. Earl, Jr.; Lytle, Lucy N.Case HBS-617S08Service and Operations ManagementEn los últimos años, Au Bon Pain (ABP), una cadena de lujo panaderías cafés franceses / sándwich con sede en Boston, enfrenta una serie de problemas de recursos humanos endémica de la industria de comida rápida (es decir, una escasez de trabajo que hacía difícil atraer y mantener la calidad del personal de la tripulación y los candidatos de gestión, una gestión de personal entrenado en forma inadecuada, y la alta rotación). Para hacer frente al "...Starting at €8.20
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In a Different World (Spanish version)
Heskett, James L.; Sasser, W. Earl, Jr.Case HBS-911S02This is the fourth in a 35-year series of HBS cases on an organization that has changed the rules of the game globally for an entire industry by offering both differentiated and low-price service. The focus of the case is on whether Southwest Airlines should buy gates and slots to initiate service to New York's LaGuardia airport, which does not fit the airline's profile for cost, ease of service, and other factors. The bigger issue is how the org...Starting at €8.20
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Expansion Strategy (Spanish version)
Sasser, W. Earl, Jr.; Kazan, BrentCase HBS-412S09Service Management, Operations Management, Aggregate Planning, Capacity Planning, Pricing Strategy, Production Controls, Seasonal Demand and Resort ManagementStarting at €8.20
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Developing a New Compensation Plan (Spanish version)
Sasser, W. Earl, Jr.; Shelton, RachelCase HBS-412S26A restaurant chain based in California offers made-to-order sandwich wraps using fresh, healthy ingredients. The founders of the company take a very active role in day-to-day business and tightly control every aspect of the restaurant operation from hiring store managers to planning the menu. Management is concerned that employee turnover is high, customer satisfaction is decreasing, and revenue growth is flat. The newly hired human resources lea...Starting at €8.20
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El liderazgo en Internet (B): Barnes & Nobles contra Amazon.com en 2005
Ghemawat, PankajCase HBS-706S02StrategyComplementa el caso (A). Una versión reescrita de un suplemento antes.Starting at €5.74