HBSP (USA)
- Book Chapter
Why Satisfaction Surveys Fail
Collection: HBSP (USA)Ref.: HBS-8177BC-EPublished: Feb 19, 2008Format: PDFPages: 26Language: English - Book Chapter
Bad Profits, Good Profits, and the Ultimate Question
Collection: HBSP (USA)Ref.: HBS-8185BC-EPublished: Feb 19, 2008Format: PDFPages: 29Language: English - Book Chapter
From Score to System: How the Net Promoter Score (NPS) Grew from a Metric to a Management System
Collection: HBSP (USA)Ref.: HBS-8573BC-EPublished: Sep 20, 2011Format: PDFPages: 20Language: English - Book Chapter
The Measure of Success: How Intuit Became a "Net Promoter" Company--And Boosted Its Profits Through Increased Customer Loyalty
Collection: HBSP (USA)Ref.: HBS-8575BC-EPublished: Sep 20, 2011Format: PDFPages: 19Language: English - Case
Alessi: Evolución de una Planta Italiana de Diseño (B)
Collection: HBSP (USA)Ref.: HBS-508S10Published: Sep 2, 2003Format: PDFPages: 8Language: Spanish - Book Chapter
How NPS Drives Profitable Growth: The Economic Payoff of High-Quality Customer Relationships--And the Net Promoter System
Collection: HBSP (USA)Ref.: HBS-8576BC-EPublished: Sep 20, 2011Format: PDFPages: 27Language: English - Book Chapter
The Enterprise Story--Measuring What Matters: How Enterprise Rent-A-Car Set the Industry Standard for Winning Customer Loyalty
Collection: HBSP (USA)Ref.: HBS-8577BC-EPublished: Sep 20, 2011Format: PDFPages: 19Language: English - Article
When (Not) to Listen to Activist Investors
Collection: HBSP (USA)Ref.: HBS-F0801H-EPublished: Jan 1, 2008Format: PDFPages: 4Language: English - Article
Are "Great" Companies Just Lucky (Spanish version)
Collection: HBSP (USA)Ref.: HBS-F0904APublished: Apr 1, 2009Format: PDFPages: 3Language: Spanish - Case
Highfields Capital and McDonalds
Collection: HBSP (USA)Ref.: HBS-220061-EPublished: Feb 26, 2020Format: PDFPages: 17Language: English