HBSP (USA)
- Case
The Promotion Process at Chung and Dasgupta, LLP (Spanish version)
Collection: HBSP (USA)Ref.: HBS-917S29Published: Jun 17, 2014Reviewed: Aug 16, 2012Format: PDFPages: 13Language: Spanish - Case
General Instructions (Spanish version)
Collection: HBSP (USA)Ref.: HBS-918S24Published: Mar 22, 2012Reviewed: Jul 20, 2012Format: PDFPages: 4Language: Spanish - Case
Confidential Instructions for Mark Ketting Chief Marketing Officer, Trek Beverages (Spanish version)
Collection: HBSP (USA)Ref.: HBS-918S28Published: Mar 27, 2012Reviewed: Sep 14, 2009Format: PDFPages: 7Language: Spanish - Case
Alessi: Evolución de una Planta Italiana de Diseño (B)
Collection: HBSP (USA)Ref.: HBS-508S10Published: Sep 2, 2003Format: PDFPages: 8Language: Spanish - Article
Are "Great" Companies Just Lucky (Spanish version)
Collection: HBSP (USA)Ref.: HBS-F0904APublished: Apr 1, 2009Format: PDFPages: 3Language: Spanish - Book Chapter
Why Satisfaction Surveys Fail
Collection: HBSP (USA)Ref.: HBS-8177BC-EPublished: Feb 19, 2008Format: PDFPages: 26Language: English - Book Chapter
Bad Profits, Good Profits, and the Ultimate Question
Collection: HBSP (USA)Ref.: HBS-8185BC-EPublished: Feb 19, 2008Format: PDFPages: 29Language: English - Book Chapter
From Score to System: How the Net Promoter Score (NPS) Grew from a Metric to a Management System
Collection: HBSP (USA)Ref.: HBS-8573BC-EPublished: Sep 20, 2011Format: PDFPages: 20Language: English - Book Chapter
The Measure of Success: How Intuit Became a "Net Promoter" Company--And Boosted Its Profits Through Increased Customer Loyalty
Collection: HBSP (USA)Ref.: HBS-8575BC-EPublished: Sep 20, 2011Format: PDFPages: 19Language: English - Book Chapter
How NPS Drives Profitable Growth: The Economic Payoff of High-Quality Customer Relationships--And the Net Promoter System
Collection: HBSP (USA)Ref.: HBS-8576BC-EPublished: Sep 20, 2011Format: PDFPages: 27Language: English