HBSP (USA)
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Putting the Service-Profit Chain to Work (HBR Classic) (Spanish version)
Heskett, James L.; Jones, Thomas O.; Loveman, Gary W.; Sasser, W. Earl, Jr.; Schlesinger, Leonard A.Article HBS-R0807LService and Operations Managementinvestment in people, technology that supports frontline workers, revamped recruiting and training practices, and compensation linked to performance. They also express a vision of leadership in somewhat unconventional terms, referring to an organization's "patina of spirituality" and the "importance of the mundane." In this article, Heskett, Jones, Loveman, Sasser, and Schlesinger take a close look at the links in the service-profit chain, which...Starting at €8.20
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Light Beer Decision (Spanish version)
Cyr, Linda A.; Lassiter, Joseph B.; Roberts, Michael J.Case HBS-805S04EntrepreneurshipBoston Beer's current light-beer offering, Boston Lightship, has not been successful, and a student team is charged with investigating the problem and recommending a strategy. Highlights issues around branding, target customer selection, and cannibalization, and introduces the ZMET. Includes color exhibits.Starting at €8.20
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Note on Managing the Growing Venture (Spanish version)
Hamermesh, Richard G.; Heskett, James L.; Roberts, Michael J.Case HBS-808S03EntrepreneurshipFocuses on the strategic and organizational challenges that confront growing enterprises and the entrepreneurs who lead them. Provides an overview of how a new venture needs to change as it passes from the initial start-up to the growth phase. Explores how a venture's leadership, strategy, and execution need to evolve to deal with rapid growth. A rewritten version of an earlier note.Starting at €8.20
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RBS Group Investment Memorandum (Spanish version)
Roberts, Michael J.Case HBS-811S08EntrepreneurshipThe Walnut Group's investigation of the RBS Group, a young software company is described. The RBS business plan is also included.Starting at €8.20
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Analyzing New Venture Opportunities (Spanish Version)
Roberts, Michael J.Case HBS-816S01EntrepreneurshipLa nota describe un proceso sistemático para enmarcar y la investigación de las cuestiones que deben ser analizadas en el curso de considerar una nueva idea de riesgo.Starting at €8.20
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In a Different World (Spanish version)
Heskett, James L.; Sasser, W. Earl, Jr.Case HBS-911S02This is the fourth in a 35-year series of HBS cases on an organization that has changed the rules of the game globally for an entire industry by offering both differentiated and low-price service. The focus of the case is on whether Southwest Airlines should buy gates and slots to initiate service to New York's LaGuardia airport, which does not fit the airline's profile for cost, ease of service, and other factors. The bigger issue is how the org...Starting at €8.20
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Shouldice Hospital Limited B (Spanish Version)
Heskett, James L.; Hallowell, RogerCase HBS-916S01Business Ethics and Corporate Social ResponsibilitySuplemento para el caso 805002Starting at €8.20
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Caroline Regis at Excel Systems (Spanish version)
Mayo, Anthony J.; Roberts, Michael J.Case HBS-917S17Leadership and People Managementoutsourcing. Regis is threatened by the diminution in the role of in-house manufacturing and by the VP for Supply Chain Management at Gemini. The case traces Regis's reactions to the proposal. She seems ready to accede to the organizational politics and support the new strategy, only to change her mind and anger her superiors, who thought she would support the plan. She tries to seize control of the situation and threatens to resign if she is no...Starting at €8.20
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Fairfield Inn (A) (Spanish version)
Heskett, James L.; Ray, KennethCase HBS-616S02Service and Operations ManagementEl Fairfield Inn, un hotel económico de riesgo por el Marriott Corp., ha desarrollado un nuevo método para seleccionar y medir el rendimiento de su personal de hotel que se ajuste a la estrategia de la empresa. Debido a que se enfrenta a la necesidad de crecer rápidamente, han surgido dudas en cuanto a la posibilidad de ofrecer franquicias y en qué forma, teniendo en cuenta la necesidad de proteger su concepto único.Starting at €8.20
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Brighter Smiles for the Masses--Colgate vs. P&G (Spanish version)
Oberholzer-Gee, Felix; Yao, Dennis; Azevedo Jorge, FilipaCase HBS-707S33StrategyIn 2000, Procter & Gamble Co. introduced Crest Whitestrips, a new, revolutionary product that allowed consumers to whiten their teeth at home. With Whitestrips, P&G created an entire new category in oral care, worth $460 million in 2002. Whitestrips sent P&G's main competitor in oral care, Colgate Palmolive Co., scrambling because several patents protected the strips, making it difficult for Colgate to copy the invention. But in September 2002, t...Starting at €8.20