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HBSP (USA)
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Managing Employee Retention (Spanish version)
Frei, Frances X.; Campbell, DennisCase HBS-607S04Service and Operations ManagementUsed as part of the third module of a course on Managing Service Operations, which addresses how managers can inform their decisions with customer data (606-097). Provides a retailing context in which employee retention strategies are explored through analyzing detailed store-level data.Starting at €8.20
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Store24 (B): Service Quality and Employee Skills (Spanish Version)
Frei, Frances X.; Campbell, DennisCase HBS-614S06Service and Operations ManagementComplementa el caso (A).Starting at €5.74
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George Barker (Spanish version)
Davis, John A.Case HBS-807S20Leadership and People ManagementGeorge Barker, de 40 años de edad, CEO de diseño y desarrollo de la empresa de bienes raíces comerciales de su familia, debe hacer frente a los resultados poco satisfactorios de su hermano Pedro, que también está en el negocio. Aunque el rendimiento de Peter está alterando a George, George siente que va a ser difícil de navegar la propiedad familiar y otros factores de negocio que lidiar con el problema.Starting at €8.20
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Matthew B. Hunter (Spanish version)
Malhotra, Deepak; Davis, John A.Case HBS-809S15EntrepreneurshipMateo Hunter, director general de una empresa familiar de segunda generación, debe gestionar el rendimiento de un gestor de claves en su compañía. Examina el impacto de las relaciones familiares en la gestión del rendimiento.Starting at €8.20
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J. Perez Foods (B) (Spanish version)
Davis, John A.; Lachapelle, KacieCase HBS-813S14EntrepreneurshipComplementa el caso (A).Starting at €5.74
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May 2002 (Spanish version)
Bhide, Amar V.; Campbell, Dennis; Stack, KristinCase HBS-119S26Accounting and ControlStarting at €8.20
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TD Canada Trust (B): Linking the Service Model to the P&L
Campbell, Dennis; Kazan, BrentCase HBS-108043-EStarting at €5.74
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China Resources Corporation (A) and (B), Teaching Note
Campbell, DennisTeaching Note HBS-108074-EAccounting and ControlTeaching Note for [107013] and [107015].Starting at €0.00
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TD Canada Trust (A), (B), and (C), Teaching Note
Campbell, DennisTeaching Note HBS-108076-ETeaching Note for 108-005, 108-043, and 108-055.Starting at €0.00
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Shangri-La Hotels, Teaching Note
Campbell, DennisTeaching Note HBS-112090-EService and Operations ManagementTeaching Note for 108-006.Starting at €0.00