HBSP (USA)
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Creating the Best Workplace on Earth
Goffee, Rob; Jones, GarethArticle HBS-R1305H-ELeadership and People ManagementNo organization can fulfill every hope and desire of its employees, so it helps to know which ones matter most to people. Goffee and Jones have identified the six most essential imperatives for creating an ideal work environment. Their insights come from surveys and interviews of hundreds of executives from all over the world. Few organizations embody all six attributes of the dream organization, many are difficult to achieve, and some even confl...Starting at €8.20
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The Paradox of Great Leadership (Spanish version)
Goffee, Rob; Jones, GarethArticle HBS-R0512ELeadership and People ManagementLeaders and followers both associate authenticity with sincerity, honesty, and integrity. It's the real thing--the attribute that uniquely defines great managers. But while the expression of a genuine self is necessary for great leadership, the concept of authenticity is often misunderstood, not least by leaders themselves. They often assume that authenticity is an innate quality--that a person is either genuine or not. In fact, the authors say, ...Starting at €8.20
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Leading Clever People (Spanish version)
Goffee, Rob; Jones, GarethArticle HBS-R0703DLeadership and People ManagementIt focuses on what overachievers can do to anticipate and prevent their own rough patches. Managing top talent isn't easy--but it's the most important job the majority of HBR readers have to do. And it can be done well. 2007 McKinsey Award winnerStarting at €8.20
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Cuál es el valor de los clientes que no pagan
Gupta, Sunil; Mela, Carl F.Article HBS-R0811GMarketingclientes libres que están subvencionados por el pago de los clientes son esenciales para una amplia gama de empresas, como las compañías de medios de comunicación, servicios de empleo, e incluso los proveedores de TI. Pero debido a que generan ingresos sólo de manera indirecta, averiguar el verdadero valor de los clientes - y la cantidad de atención que dedicar a ellos - siempre ha sido un reto. los modelos tradicionales de valoración cliente no ...Starting at €8.20
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Can You Win Back Online Shoppers? (HBR Case Study and Commentary)
Teixeira, Thales S.; Gupta, SunilArticle HBS-R1509K-EMarketingBenjy's, an electronics and appliance retailer, is losing business because of "showrooming": Customers come into the chain's stores to see, touch, and compare products but then buy at a lower cost from online competitors. Does the company's answer lie in matching online prices, trying to thwart price comparisons, improving customer service, offering exclusive products, charging manufacturers a fee for showcasing their products, or something else?...Starting at €8.20
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Can You Win Back Online Shoppers (Commentary for HBR Case Study)
Teixeira, Thales S.; Gupta, SunilArticle HBS-R1509Z-EMarketingBenjy's, an electronics and appliance retailer, is losing business because of "showrooming": Customers come into the chain's stores to see, touch, and compare products but then buy at a lower cost from online competitors. Does the company's answer lie in matching online prices, trying to thwart price comparisons, improving customer service, offering exclusive products, charging manufacturers a fee for showcasing their products, or something else?...Starting at €8.20
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What's Stifling the Creativity at CoolBurst? (HBR Case Study and Commentary)
Wetlaufer, Suzy; Barker, Paul; Kets de Vries, Manfred F.R.; Jones, Gareth; McFadzean, Elspeth; Amabile, Teresa M.Article HBS-97511-ELeadership and People ManagementThis fictitious case study explores the challenges facing CoolBurst, a Miami-based fruit-juice company. For over a decade, CoolBurst had ruled the market in the Southeast. Why, then, are its annual revenues stuck at $30 million, and why have profits been stagnant for four years straight? CoolBurst's new CEO, Luisa Reboredo, knows that the company's survival--and her own--depend on the answers. Reboredo has succeeded former utilitarian CEO Garth L...Starting at €8.20
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For Mobile Devices, Think Apps, Not Ads
Gupta, SunilArticle HBS-R1303D-EMarketingMany companies envision mobile ads becoming an integral part of their communications strategies. But there's a growing consensus that ads don't work on mobile devices; consumers just don't like them. Instead of creating tiny banner ads, smart marketers will turn to apps to reach customers and engage them. Effective apps will do one of the following: 1) Add convenience. Banking apps, for example, let people pay their bills online, and airline apps...Starting at €8.20
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What Is a Free Customer Worth
Gupta, Sunil; Mela, Carl F.Article HBS-R0811G-EMarketingFree customers who are subsidized by paying customers are essential to a vast array of businesses, such as media companies, employment services, and even IT providers. But because they generate revenue only indirectly, figuring out the true value of those customers - and how much attention to devote to them - has always been a challenge. Traditional customer-valuation models don't help; they focus exclusively on paying customers and largely ignor...Starting at €8.20
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Can You Win Back Online Shoppers (HBR Case Study)
Teixeira, Thales S.; Gupta, SunilArticle HBS-R1509X-EMarketingBenjy's, an electronics and appliance retailer, is losing business because of "showrooming": Customers come into the chain's stores to see, touch, and compare products but then buy at a lower cost from online competitors. Does the company's answer lie in matching online prices, trying to thwart price comparisons, improving customer service, offering exclusive products, charging manufacturers a fee for showcasing their products, or something else?...Starting at €8.20