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- Case
Human-Centered Service Design (Spanish version)
Collection: HBSP (USA)Ref.: HBS-617S03Published: Oct 3, 2014Reviewed: Jan 29, 2016Format: PDFPages: 21Language: Spanish - Case
Breakfast at the Paramount (Spanish version)
Collection: HBSP (USA)Ref.: HBS-617S18Published: Aug 30, 2016Reviewed: Apr 12, 2007Format: PDFPages: 11Language: Spanish - Article
Cooks Make Tastier Food When They Can See Their Customers
Collection: HBSP (USA)Ref.: HBS-F1411B-EPublished: Nov 1, 2014Format: PDFPages: 3Language: English - Article
Operational Transparency
Collection: HBSP (USA)Ref.: HBS-R1902H-EPublished: Mar 1, 2019Format: PDFPages: 13Language: English - Case
Whole Foods: The Path to 1,000 Stores
Collection: HBSP (USA)Ref.: HBS-615019-EPublished: Sep 8, 2014Reviewed: Jun 7, 2016Format: PDFPages: 20Language: English - Teaching Note
Trouble at Tessei, Teaching Note
Collection: HBSP (USA)Ref.: HBS-616031-EPublished: Oct 20, 2015Reviewed: Feb 28, 2020Format: PDFPages: 31Language: English - Teaching Note
IDEO: Human-Centered Service Design, Teaching Note
Collection: HBSP (USA)Ref.: HBS-616038-EPublished: Nov 13, 2015Reviewed: Feb 26, 2020Format: PDFPages: 43Language: English - Case
Breakfast at the Paramount
Collection: HBSP (USA)Ref.: HBS-617011-EPublished: Aug 30, 2016Reviewed: Jan 13, 2020Format: PDFPages: 10Language: English - Teaching Note
Commonwealth Bank of Australia: Unbanklike Experimentation, Teaching Note
Collection: HBSP (USA)Ref.: HBS-620041-EPublished: Sep 6, 2019Reviewed: Feb 28, 2020Format: PDFPages: 43Language: English - Case
Babcom: Opening Doors
Collection: HBSP (USA)Ref.: HBS-418026-EPublished: Jun 29, 2018Reviewed: Feb 22, 2019Format: PDFPages: 20Language: English