HBSP (USA)
- Case
La organización del negocio de productos para el consumidor de HP: la distribución de impresoras por Internet
Collection: HBSP (USA)Ref.: HBS-502S32Published: Aug 9, 2002Format: PDFPages: 12Language: Spanish - Case
Omnitel Pronto Italia (Spanish Version)
Collection: HBSP (USA)Ref.: HBS-503S15Published: Aug 28, 2000Reviewed: Aug 10, 2001Format: PDFPages: 25Language: Spanish - Case
Harrah's Entertainment, Inc. (Spanish version)
Collection: HBSP (USA)Ref.: HBS-503S69Published: Oct 25, 2001Reviewed: May 22, 2002Format: PDFPages: 27Language: Spanish - Case
Merck: La administración de Vioxx (D)
Collection: HBSP (USA)Ref.: HBS-111S05Published: Apr 20, 2009Format: PDFPages: 2Language: Spanish - Case
Technical Note (Spanish version)
Collection: HBSP (USA)Ref.: HBS-204S14Published: Dec 18, 2000Format: PDFPages: 17Language: Spanish - Book Chapter
From Score to System: How the Net Promoter Score (NPS) Grew from a Metric to a Management System
Collection: HBSP (USA)Ref.: HBS-8573BC-EPublished: Sep 20, 2011Format: PDFPages: 20Language: English - Book Chapter
The Measure of Success: How Intuit Became a "Net Promoter" Company--And Boosted Its Profits Through Increased Customer Loyalty
Collection: HBSP (USA)Ref.: HBS-8575BC-EPublished: Sep 20, 2011Format: PDFPages: 19Language: English - Book Chapter
How NPS Drives Profitable Growth: The Economic Payoff of High-Quality Customer Relationships--And the Net Promoter System
Collection: HBSP (USA)Ref.: HBS-8576BC-EPublished: Sep 20, 2011Format: PDFPages: 27Language: English - Book Chapter
The Enterprise Story--Measuring What Matters: How Enterprise Rent-A-Car Set the Industry Standard for Winning Customer Loyalty
Collection: HBSP (USA)Ref.: HBS-8577BC-EPublished: Sep 20, 2011Format: PDFPages: 19Language: English - Case
Merck: Managing Vioxx (A)
Collection: HBSP (USA)Ref.: HBS-109080-EPublished: Apr 20, 2009Format: PDFPages: 11Language: English