HBSP (USA)
- Book Chapter
Important Accounting Concepts: The Rules that Shape Financial Statements
Collection: HBSP (USA)Ref.: HBS-5801BC-EPublished: Dec 4, 2002Format: PDFPages: 26Language: English - Book Chapter
Why Satisfaction Surveys Fail
Collection: HBSP (USA)Ref.: HBS-8177BC-EPublished: Feb 19, 2008Format: PDFPages: 26Language: English - Book Chapter
Bad Profits, Good Profits, and the Ultimate Question
Collection: HBSP (USA)Ref.: HBS-8185BC-EPublished: Feb 19, 2008Format: PDFPages: 29Language: English - Book Chapter
From Score to System: How the Net Promoter Score (NPS) Grew from a Metric to a Management System
Collection: HBSP (USA)Ref.: HBS-8573BC-EPublished: Sep 20, 2011Format: PDFPages: 20Language: English - Book Chapter
The Measure of Success: How Intuit Became a "Net Promoter" Company--And Boosted Its Profits Through Increased Customer Loyalty
Collection: HBSP (USA)Ref.: HBS-8575BC-EPublished: Sep 20, 2011Format: PDFPages: 19Language: English - Case
Korea: After the 1997 Financial Crisis (Spanish version)
Collection: HBSP (USA)Ref.: HBS-708S17Published: Mar 20, 2007Format: PDFPages: 10Language: Spanish - Case
Controles de capital en Chile en la década de 1990 (B)
Collection: HBSP (USA)Ref.: HBS-706S29Published: Mar 9, 2005Reviewed: Jun 23, 2005Format: PDFPages: 11Language: Spanish - Case
Controles de capital en Chile en la década de 1990 (A)
Collection: HBSP (USA)Ref.: HBS-706S32Published: Mar 8, 2005Reviewed: May 4, 2006Format: PDFPages: 27Language: Spanish - Case
To Float or Not to Float? (A) (Spanish version)
Collection: HBSP (USA)Ref.: HBS-707S08Published: Mar 2, 2006Reviewed: May 15, 2006Format: PDFPages: 32Language: Spanish - Case
China: Flotar o no flotar (C) Esquel Group y el Renminbi chino
Collection: HBSP (USA)Ref.: HBS-707S10Published: Mar 6, 2006Reviewed: Apr 24, 2006Format: PDFPages: 10Language: Spanish