HBSP (USA)
- Book Chapter
When Does Leadership Matter: A Contingent Opportunities View of CEO Leadership
Collection: HBSP (USA)Ref.: HBS-6122BC-EPublished: Jan 26, 2010Format: PDFPages: 40Language: English - Book Chapter
Why Satisfaction Surveys Fail
Collection: HBSP (USA)Ref.: HBS-8177BC-EPublished: Feb 19, 2008Format: PDFPages: 26Language: English - Book Chapter
Bad Profits, Good Profits, and the Ultimate Question
Collection: HBSP (USA)Ref.: HBS-8185BC-EPublished: Feb 19, 2008Format: PDFPages: 29Language: English - Book Chapter
From Score to System: How the Net Promoter Score (NPS) Grew from a Metric to a Management System
Collection: HBSP (USA)Ref.: HBS-8573BC-EPublished: Sep 20, 2011Format: PDFPages: 20Language: English - Book Chapter
The Measure of Success: How Intuit Became a "Net Promoter" Company--And Boosted Its Profits Through Increased Customer Loyalty
Collection: HBSP (USA)Ref.: HBS-8575BC-EPublished: Sep 20, 2011Format: PDFPages: 19Language: English - Case
Capital One Financial Corp. (Spanish version)
Collection: HBSP (USA)Ref.: HBS-702S01Published: Aug 9, 2002Format: PDFPages: 34Language: Spanish - Case
Market Failures (Spanish version)
Collection: HBSP (USA)Ref.: HBS-704S07Published: Apr 18, 2000Format: PDFPages: 13Language: Spanish - Case
Tata Nano - The People's Car (Spanish version)
Collection: HBSP (USA)Ref.: HBS-711S33Published: Apr 20, 2010Format: PDFPages: 29Language: Spanish - Book Chapter
How NPS Drives Profitable Growth: The Economic Payoff of High-Quality Customer Relationships--And the Net Promoter System
Collection: HBSP (USA)Ref.: HBS-8576BC-EPublished: Sep 20, 2011Format: PDFPages: 27Language: English - Book Chapter
The Enterprise Story--Measuring What Matters: How Enterprise Rent-A-Car Set the Industry Standard for Winning Customer Loyalty
Collection: HBSP (USA)Ref.: HBS-8577BC-EPublished: Sep 20, 2011Format: PDFPages: 19Language: English