HBSP (USA)
- Case
Lenovo Adquiere los PC de IBM: desafios de integración
Collection: HBSP (USA)Ref.: HBS-418S10Published: Nov 4, 2016Reviewed: Jan 19, 2017Format: pdfLanguage: Spanish - Book Chapter
If This Is a Service Economy, Why Am I Still on Hold: An Introduction to the Four Fundamental Principles of Service Excellence
Collection: HBSP (USA)Ref.: HBS-8921BC-EPublished: Feb 7, 2012Format: pdfLanguage: English - Book Chapter
Now Multiply It All by Culture: Service Excellence as a Product of Organizational Design and Culture
Collection: HBSP (USA)Ref.: HBS-8930BC-EPublished: Feb 7, 2012Format: pdfLanguage: English - Case
Faber-Castell (B)
Collection: HBSP (USA)Ref.: HBS-417030-EPublished: Dec 19, 2016Reviewed: Dec 18, 2018Format: pdfLanguage: English - Case
Wake Up Call
Collection: HBSP (USA)Ref.: HBS-418001-EPublished: Aug 28, 2017Format: pdfLanguage: English - Case
Google Car
Collection: HBSP (USA)Ref.: HBS-614022-EPublished: Jan 2, 2014Reviewed: Mar 9, 2015Format: pdfLanguage: English - Case
The Thermostat Industry: Transformation from Analog to Digital
Collection: HBSP (USA)Ref.: HBS-615038-EPublished: Dec 15, 2014Format: pdfLanguage: English - Case
Viacom: Democratization of Data Science
Collection: HBSP (USA)Ref.: HBS-618016-EPublished: Jan 12, 2018Format: pdfLanguage: English - Teaching Note
Hulu: Redefining the Way People Experience TV, Teaching Plan
Collection: HBSP (USA)Ref.: HBS-318074-EPublished: Feb 20, 2018Format: pdfLanguage: English - Case
Steel Street
Collection: HBSP (USA)Ref.: HBS-210010-EPublished: Aug 19, 2009Reviewed: Oct 1, 2012Format: pdfLanguage: English