HBSP (USA)
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Sorenson Research Co. (Abridged) (Spanish Version)
Wheelwright, Steven C.; Crocker, GaryCase HBS-603S26Service and Operations ManagementPresenta los problemas que enfrenta un alto volumen, alto margen (pero ligero) productos médicos de negocios. La compañía está tratando de mejorar su control de inventario para reducir la inversión en inventarios y mejorar el servicio. El sistema de inventario multi-sitio actual se ha descrito y se presentan las principales alternativas para mejorar o sustituirlo.Starting at €8.20
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Lehrer McGovern Bovis, Inc. (Abridged) (Spanish Version)
Wheelwright, Steven C.Case HBS-604S09Service and Operations ManagementDescribe el crecimiento de una empresa de gestión de la construcción y los problemas operativos que ahora se encuentra. Diseñado para presentar a los estudiantes el valor de la competencia en el sector de la construcción, para mostrar cómo las técnicas de análisis de valor se pueden utilizar para la ventaja estratégica, y para ilustrar las cepas que los lugares de crecimiento en un sistema operativo empresarial e informal. También plantea problem...Starting at €8.20
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Process Control at Polaroid (A) (Spanish version)
Wheelwright, Steven C.; Bowen, H. Kent; Elliott, BrianCase HBS-606S22Service and Operations ManagementDescribes the initial efforts at a film production plant to shift from a traditional QC inspection mentality to a worker-based process control mentality. Students can prepare SPC charts, propose actions needed, and combine steps into an overall action plan.Starting at €8.20
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Scharffen Berger Chocolate Maker (A) (Spanish version)
Snow, Daniel C.; Wheelwright, Steven C.; Wagonfeld, Alison BerkleyCase HBS-607S43Service and Operations ManagementScharffen Berger, a premium brand chocolate, is growing rapidly and must decide where and when to add capacity in the production line and with what technology. The company must consider the demands of marketing, the impact on quality and reputation, and the economics of alternative approaches to increasing output in both the short term and long term. Provides an opportunity for students to examine the existing process technology and flow, to unde...Starting at €8.20
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Metreke Cards (Spanish version)
Wheelwright, Steven C.Case HBS-615S04Service and Operations ManagementSe utiliza para introducir el proceso de línea de montaje para el primer año los estudiantes de MBA. Tres variaciones diferentes de un proceso de línea de montaje para el embalaje de tarjetas de felicitación se presentan para su análisis. Para elegir entre los tres, los estudiantes deben abordar los problemas de tiempo de las normas, la capacidad, la supervisión y la formación. Un reescrito versión de un caso anterior.Starting at €8.20
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The Morrison Company (Spanish version)
Wheelwright, Steven C.; Myers, Paul S.Case HBS-413S16Service and Operations ManagementThe Morrison Company develops and manufactures radio frequency identification tags (RFID) known as "smart labels" for the retail and pharmaceutical industries. RFID technology is a fast-growing and increasingly competitive industry. Sales have risen dramatically over the past year and production levels have had to increase to meet monthly and quarterly shipping targets. However, the increase has exacerbated existing manufacturing problems and has...Starting at €8.20
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Defining Your Operating Model: Make IT a Strategic Asset by Developing a Clear Vision of the Role of IT
Weill, Peter; Ross, Jeanne W.Book Chapter HBS-3592BC-EService and Operations ManagementMany firms have not addressed the key question of how they want to profit and grow, and how IT can help create their platform. IT savvy firms, on the other hand, clarify what they are trying to do with IT by defining an operating model. In this chapter, Weil and Ross look at IT systems as tools for integration and standardization of business processes rather than an end solution. Using examples of companies like P&G, PepsiAmericas, and ING Direct...Starting at €8.20
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Revamping Your IT Funding Model: Extract More Value from Your IT Investments
Weill, Peter; Ross, Jeanne W.Book Chapter HBS-3593BC-EService and Operations ManagementWith the average firm spending over two thirds of its IT budget just on maintaining operating systems, it's vital that companies begin rethinking how they track and manage their IT funds. In this chapter, Weil and Ross provide extensive guidelines on how companies can compose an effective IT funding model. They stress the importance of establishing IT priorities and monitoring the risks and rewards of current and past investments. This chapter wa...Starting at €8.20
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Building a Digitized Platform: A Journey to Increased Value from IT
Weill, Peter; Ross, Jeanne W.Book Chapter HBS-3594BC-EService and Operations ManagementAs your company begins to expand, whether domestically or internationally, it is important that standardized systems are organized for all branches to maintain efficiency. To do this, your company has to build a digitized platform which focuses on three main areas: a shared IT infrastructure, consolidated data centers, and enhanced IT governance. In this chapter, Weil and Ross outline four stages of organizational learning that must take place in...Starting at €8.20
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Allocating Decision Rights & Accountability: Elements of Effective IT Governance
Weill, Peter; Ross, Jeanne W.Book Chapter HBS-3595BC-EService and Operations ManagementEvery firm, at some level, needs a digitized platform, or integrated set of electronic business processes, to operate effectively. The only way to deliver a digitized platform--and superior business value from IT--is to design IT decision rights and accountabilities so that daily decisions about IT support the firm's strategic goals. In this chapter, the authors explain the importance of transparency in IT governance and describe how a firm's gov...Starting at €8.20