HBSP (USA)
-
Four Ways to Reinvent Service Delivery
Ramdas, Kamalini; Teisberg, Elizabeth Olmsted; Tucker, Amy L.Article HBS-R1212H-EService and Operations ManagementInnovations that radically redefine how a service is delivered can create tremendous value for customers and for providers. But they require deep insight into clients' needs and the revising of basic assumptions. It's possible, for example, that a doctor can treat more than one patient at a time. Organizations can redefine service delivery along four dimensions. A change in one may unlock--or block--possibilities for innovation in the others. 1) ...Starting at €8.20
-
The Network Secrets of Great Change Agents
Battilana, Julie; Casciaro, TizianaArticle HBS-R1307D-ELeadership and People ManagementChange is hard, especially in a large organization. Yet some leaders succeed--often spectacularly--at transforming their workplaces. What makes them able to exert this sort of influence when the vast majority can't? The authors tracked 68 change initiatives in the UK's National Health Service, an organization whose size, complexity, and tradition can make reform difficult. They discovered several predictors of change agents' success--all of which...Starting at €8.20
-
The Dual-Purpose Playbook
Battilana, Julie; Pache, Anne-Claire; Sengul, Metin; Kimsey, MarissaArticle HBS-R1902K-ECorporations are being pushed to dial down their single-minded pursuit of financial gain and pay closer attention to their impact on employees, customers, communities, and the environment. But changing an organization's DNA may require upending the existing business model and lowering profitability, at least in the short term. The authors' research suggests that successful dual-purpose companies build a commitment to creating both economic and so...Starting at €8.20
-
The Network Secrets of Great Change Agents (Spanish version)
Battilana, Julie; Casciaro, TizianaArticle HBS-R1307DLeadership and People ManagementSuch ties helped push through minor initiatives but were a hindrance when attempting major change.Starting at €8.20