HBSP (USA)
- Case
DRW Technologies
Collection: HBSP (USA)Ref.: HBS-916535-EPublished: Oct 27, 2015Reviewed: May 23, 2007Format: PDFPages: 3Language: English - Book Chapter
Persuasion, Argument, and the Case Method
Collection: HBSP (USA)Ref.: HBS-2447BC-EPublished: Apr 17, 2007Format: PDFPages: 8Language: English - Book Chapter
What Is a Case
Collection: HBSP (USA)Ref.: HBS-2448BC-EPublished: Apr 17, 2007Format: PDFPages: 8Language: English - Book Chapter
Why Satisfaction Surveys Fail
Collection: HBSP (USA)Ref.: HBS-8177BC-EPublished: Feb 19, 2008Format: PDFPages: 26Language: English - Book Chapter
Bad Profits, Good Profits, and the Ultimate Question
Collection: HBSP (USA)Ref.: HBS-8185BC-EPublished: Feb 19, 2008Format: PDFPages: 29Language: English - Book Chapter
From Score to System: How the Net Promoter Score (NPS) Grew from a Metric to a Management System
Collection: HBSP (USA)Ref.: HBS-8573BC-EPublished: Sep 20, 2011Format: PDFPages: 20Language: English - Book Chapter
The Measure of Success: How Intuit Became a "Net Promoter" Company--And Boosted Its Profits Through Increased Customer Loyalty
Collection: HBSP (USA)Ref.: HBS-8575BC-EPublished: Sep 20, 2011Format: PDFPages: 19Language: English - Book Chapter
How NPS Drives Profitable Growth: The Economic Payoff of High-Quality Customer Relationships--And the Net Promoter System
Collection: HBSP (USA)Ref.: HBS-8576BC-EPublished: Sep 20, 2011Format: PDFPages: 27Language: English - Book Chapter
The Enterprise Story--Measuring What Matters: How Enterprise Rent-A-Car Set the Industry Standard for Winning Customer Loyalty
Collection: HBSP (USA)Ref.: HBS-8577BC-EPublished: Sep 20, 2011Format: PDFPages: 19Language: English - Book Chapter
Chapter 4: How to Analyze Decision Scenario Cases
Collection: HBSP (USA)Ref.: HBS-1024BC-EPublished: Aug 17, 2018Format: PDFPages: 18Language: English