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HBSP (USA)
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Do Your Commitments Match Your Convictions? (Spanish version)
Sull, Donald N.; Houlder, DominicArticle HBS-R0501HLeadership and People Management"I'm too busy to do anything about it now." Unfortunately, unless a personal or professional crisis strikes, very few of us step back, take stock of our day-to-day actions, and make a change. In this article, London Business School strategy professors Donald Sull and Dominic Houlder examine the reasons why a gap often exists between the things we value most and the ways we actually spend our time, money, and attention. They also suggest a practi...Starting at €8.20
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Verizon Communications, Inc.: Implementación de un Balanced Scorecard de Recursos Humanos
Datar, Srikant M.; Epstein, Marc J.; Cott, JeremyCase HBS-103S02Accounting and ControlA principios de 2000, Verizon Communications implementó un cuadro de mando de Recursos Humanos equilibrado para evaluar la eficacia de los pagos y de gestión de recursos humanos. Este caso describe los beneficios de la tarjeta de puntuación y los desafíos de la medición y aplicación. La enseñanza de Propósito: los estudiantes para ayudar a entender: 1) cómo implementar un cuadro de mando, 2) cómo medir y mejorar la efectividad de las funciones de...Starting at €8.20
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Promise-Based Management: The Essence of Execution
Sull, Donald N.; Spinosa, CharlesArticle HBS-R0704E-ELeadership and People ManagementThis article includes a one-page preview that quickly summarizes the key ideas and provides an overview of how the concepts work in practice along with suggestions for further reading. Critical initiatives stall for a variety of reasons--employee disengagement, a lack of coordination between functions, complex organizational structures that obscure accountability, and so on. To overcome such obstacles, managers must fundamentally rethink how wor...Starting at €8.20
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Absolute Return for Kids
Leonard, Herman B.; Epstein, Marc J.; Tritter, MelissaCase HBS-309036-EAbsolute Return for Kids [ARK] is a charity with strong financial support--what are the constraints on its growth and impact? ARK seeks to transform the lives of children who are victims of abuse, disability, illness and poverty. As one of the 50 largest fundraising charities in the United Kingdom, the organization's trustees wrestle with how to meet the needs of this vast and most vulnerable population through program expansion and delivery in E...Starting at €8.20
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The Home Depot: Leadership in Crisis Management
Leonard, Herman B.; Epstein, Marc J.; Tritter, MelissaCase HBS-309055-EExamines the challenges The Home Depot faced in the aftermath of natural disasters such as Hurricanes Katrina, Rita and Andrew. By providing 40,000-50,000 items sold by knowledgeable associates, The Home Depot became a destination place for customers in need of anything from shovels to a new kitchen sink or supplies to use in recovering from a hurricane or flood. Disasters are thus both a source of disruption to the company's operations and a sou...Starting at €8.20
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AARP Foundation (B)
Datar, Srikant M.; Epstein, Marc J.; Leonard, Herman B.; Goodwin, Thomas F.Case HBS-107052-EStrategySupplements the (A) case.Starting at €5.74
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Managing Customer Profitability at the MGM Grand Hotel (Spanish version)
Campbell, Dennis; Martinez-Jerez, F. Asis; Epstein, Marc J.; Bellin, JoshuaCase HBS-113S07Information TechnologiesThe MGM Grand Hotel in Las Vegas had detailed information on loyal gaming customers, but could its information systems also be tailored to nongaming customers? As the nongaming business sectors became increasingly profitable both at the MGM Grand and in Las Vegas generally, understanding the nongaming customers appeared to be of critical importance to the continuing growth of the resort.Starting at €8.20
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Managing by Commitments (Spanish version)
Sull, Donald N.Article HBS-R0306ELeadership and People ManagementWhat makes a great manager great? Despite differences in their personal attributes, successful managers all excel in the making, honoring, and remaking of commitments. Managerial commitments take many forms, from capital investments to personnel decisions to public statements, but each exerts both immediate and enduring influence on a company. A leader's commitments shape a business's identity, define its strengths and weaknesses, establish its o...Starting at €8.20
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La gestión basada en promesas: la esencia de la ejecución
Sull, Donald N.; Spinosa, CharlesArticle HBS-R0704ELeadership and People ManagementEste artículo incluye una vista previa de una página que resume rápidamente las ideas clave y proporciona una visión general de cómo los conceptos funcionan en la práctica, junto con sugerencias para la lectura adicional. iniciativas críticas estancan por una variedad de razones - retirada de los empleados, la falta de coordinación entre las funciones, estructuras organizativas complejas que la rendición de cuentas oscura, y así sucesivamente. Pa...Starting at €8.20
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Results Management at KaBOOM! (A) (Spanish version)
Leonard, Herman B.; Epstein, Marc J.; Winig, LauraCase HBS-308S27StrategyKaBOOM!, a successful playground-building social enterprise funded through corporate partnerships, wants to develop a performance measurement system that will enable the organization to expand its impact substantially. The board of directors and management are trying to develop a performance-oriented approach that will inform their strategy and allow them to manage operations efficiently and effectively as they grow--and, possibly, shift their em...Starting at €8.20