HBSP (USA)
- Article
Diversity As Strategy (Spanish version)
Collection: HBSP (USA)Ref.: HBS-R0409GPublished: Sep 1, 2004Reviewed: Feb 21, 2006Format: PDFPages: 10Language: Spanish - Case
The Hybrid Model (Spanish version)
Collection: HBSP (USA)Ref.: HBS-413S04Published: Oct 12, 2004Reviewed: Sep 22, 2005Format: PDFPages: 6Language: Spanish - Book Chapter
If This Is a Service Economy, Why Am I Still on Hold: An Introduction to the Four Fundamental Principles of Service Excellence
Collection: HBSP (USA)Ref.: HBS-8921BC-EPublished: Feb 7, 2012Format: PDFPages: 15Language: English - Book Chapter
Now Multiply It All by Culture: Service Excellence as a Product of Organizational Design and Culture
Collection: HBSP (USA)Ref.: HBS-8930BC-EPublished: Feb 7, 2012Format: PDFPages: 33Language: English - Case
Shifting the Diversity Climate: The Sodexo Solution
Collection: HBSP (USA)Ref.: HBS-412020-EPublished: Jul 25, 2011Format: PDFPages: 19Language: English - Case
Teach Plus: Mobilizing a New Generation of Teacher Leaders
Collection: HBSP (USA)Ref.: HBS-412027-EPublished: Jul 21, 2011Format: PDFPages: 23Language: English - Case
Renewing GE: The Africa Project (B)
Collection: HBSP (USA)Ref.: HBS-412028-EPublished: Jul 27, 2011Reviewed: Aug 1, 2011Format: PDFPages: 5Language: English - Teaching Note
Sonoco Products Company (A), (B), and (C), and Sonoco Products Company (A) (Abridged), Teaching Note
Collection: HBSP (USA)Ref.: HBS-407058-EPublished: Jan 19, 2007Reviewed: Jun 11, 2010Format: PDFPages: 15Language: English - Teaching Note
The Rise of President Barack Hussein Obama, Teaching Note
Collection: HBSP (USA)Ref.: HBS-409134-EPublished: Jun 30, 2009Format: PDFPages: 11Language: English - Case
Meeting the Diversity Challenge at PepsiCo: The Steve Reinemund Era
Collection: HBSP (USA)Ref.: HBS-410024-EPublished: Aug 17, 2009Format: PDFPages: 24Language: English