HBSP (USA)
- Book Chapter
From Score to System: How the Net Promoter Score (NPS) Grew from a Metric to a Management System
Collection: HBSP (USA)Ref.: HBS-8573BC-EPublished: Sep 20, 2011Format: pdfPages: 20Language: English - Book Chapter
The Measure of Success: How Intuit Became a "Net Promoter" Company--And Boosted Its Profits Through Increased Customer Loyalty
Collection: HBSP (USA)Ref.: HBS-8575BC-EPublished: Sep 20, 2011Format: pdfPages: 19Language: English - Case
Rowe, Massof y Stewart: la experiencia de hacer el cambio en Micro Switch
Collection: HBSP (USA)Ref.: HBS-411S15Published: Oct 19, 1990Format: pdfPages: 20Language: Spanish - Case
Donna Dubinsky y Apple Computer, Inc. (E)
Collection: HBSP (USA)Ref.: HBS-416S05Published: Feb 21, 1986Reviewed: Jun 24, 1988Format: pdfPages: 4Language: Spanish - Case
Alpha y Omega
Collection: HBSP (USA)Ref.: HBS-418S17Published: Jun 30, 1988Reviewed: Aug 26, 1988Format: pdfPages: 1Language: Spanish - Book Chapter
How NPS Drives Profitable Growth: The Economic Payoff of High-Quality Customer Relationships--And the Net Promoter System
Collection: HBSP (USA)Ref.: HBS-8576BC-EPublished: Sep 20, 2011Format: pdfPages: 27Language: English - Book Chapter
The Enterprise Story--Measuring What Matters: How Enterprise Rent-A-Car Set the Industry Standard for Winning Customer Loyalty
Collection: HBSP (USA)Ref.: HBS-8577BC-EPublished: Sep 20, 2011Format: pdfPages: 19Language: English - Case
John Smithers at Sigtek (Spanish version)
Collection: HBSP (USA)Ref.: HBS-404S16Published: Oct 5, 1990Reviewed: Apr 30, 1998Format: pdfPages: 9Language: Spanish - Article
Cerrar el ciclo de feedback del cliente
Collection: HBSP (USA)Ref.: HBS-R0912CPublished: Dec 1, 2009Format: pdfPages: 6Language: Spanish - Case
Influence Tactics (Spanish version)
Collection: HBSP (USA)Ref.: HBS-419S10Published: May 28, 1987Reviewed: May 20, 2008Format: pdfPages: 6Language: Spanish