HBSP (USA)
- Case
John Smithers at Sigtek (Spanish version)
Collection: HBSP (USA)Ref.: HBS-404S16Published: Oct 5, 1990Reviewed: Apr 30, 1998Format: pdfPages: 9Language: Spanish - Case
Rowe, Massof y Stewart: la experiencia de hacer el cambio en Micro Switch
Collection: HBSP (USA)Ref.: HBS-411S15Published: Oct 19, 1990Format: pdfPages: 20Language: Spanish - Case
Donna Dubinsky y Apple Computer, Inc. (E)
Collection: HBSP (USA)Ref.: HBS-416S05Published: Feb 21, 1986Reviewed: Jun 24, 1988Format: pdfPages: 4Language: Spanish - Case
Alpha y Omega
Collection: HBSP (USA)Ref.: HBS-418S17Published: Jun 30, 1988Reviewed: Aug 26, 1988Format: pdfPages: 1Language: Spanish - Book Chapter
If This Is a Service Economy, Why Am I Still on Hold: An Introduction to the Four Fundamental Principles of Service Excellence
Collection: HBSP (USA)Ref.: HBS-8921BC-EPublished: Feb 7, 2012Format: pdfPages: 15Language: English - Book Chapter
Now Multiply It All by Culture: Service Excellence as a Product of Organizational Design and Culture
Collection: HBSP (USA)Ref.: HBS-8930BC-EPublished: Feb 7, 2012Format: pdfPages: 33Language: English - Book Chapter
Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You, 1. It's Not About You
Collection: HBSP (USA)Ref.: HBS-1116BC-EPublished: Jun 2, 2020Format: pdfPages: 25Language: English - Book Chapter
Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You, 3. Love
Collection: HBSP (USA)Ref.: HBS-1118BC-EPublished: Jun 2, 2020Format: pdfPages: 30Language: English - Case
Influence Tactics (Spanish version)
Collection: HBSP (USA)Ref.: HBS-419S10Published: May 28, 1987Reviewed: May 20, 2008Format: pdfPages: 6Language: Spanish - Case
Xerox Corp.: Leadership Through Quality (A) (Spanish version)
Collection: HBSP (USA)Ref.: HBS-419S18Published: Oct 6, 1989Reviewed: May 29, 1996Format: pdfPages: 24Language: Spanish