IESE (España)
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Six Ways Marketing Can Change the World
Jocz, Katherine E.; Quelch, John A.Article ART-1540-EMarketingThe erosion of public trust in politics is partly due to some bad practices for which marketing is frequently blamed. By exposing the principles underlying good marketing, the authors show how managers can practice marketing that benefits consumers and social institutions. Doing so could go a long way toward restoring a sense of citizenship and also help democracy flourish in the process.Starting at €8.20
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Eurostar and the Channel Tunnel Incident (A)
Rocha e Oliveira, Paulo; Lago, Alejandro; Valadas, JorgeCase M-1251-EMarketing, Service and Operations ManagementThis case describes the ordeal experienced by passengers who were trapped under in English channel on December 2009 and poses questions related to how managers should react to the situation. The main issues that come out in the case relate to how the firm should react to this service failure.Starting at €8.20
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Necesidades de los seres humanos
Rodríguez, Antonio; Chinchilla, NuriaTechnical Note FHN-339Leadership and People ManagementSe presentan las necesidades del ser humano en tres grandes grupos, que permiten comprender de forma sencilla algunos comportamientos que en otros paradigmas se explican de forma compleja. Las empresas están ante el desafío de comprender y tratar de satisfacer, en la medida de lo posible, todas estas necesidades.Starting at €8.20
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Las dimensiones de la empresa
Rodríguez, Antonio; Chinchilla, NuriaTechnical Note FHN-341Leadership and People ManagementAsí como la salud de un organismo vivo trata de definirse mediante una compleja serie de parámetros, las dimensiones de una empresa son los parámetros que definirían la salud de esa organización. Se trata de un documento de divulgación del modelo que usaba el Profesor Juan Antonio Pérez López en sus clases.Starting at €8.20
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Macarena López (D)
Chinchilla, Nuria; Pin Arboledas, José Ramón; Rodríguez, AntonioCase FH-622Leadership and People ManagementIndica las distintas fases por las que pasa la joven antes y después del despido del gerente administrativo.Starting at €5.74
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Macarena López (B)
Chinchilla, Nuria; Pin Arboledas, José Ramón; Rodríguez, AntonioCase FH-620-ELeadership and People ManagementStarting at €5.74
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Eurostar and the Channel Tunnel Incident (A) (Portuguese Version, Brazil)
Rocha e Oliveira, Paulo; Lago, Alejandro; Valadas, JorgeCase M-1251-PBMarketing, Service and Operations ManagementThis case describes the ordeal experienced by passengers who were trapped under in English channel on December 2009 and poses questions related to how managers should react to the situation. The main issues that come out in the case relate to how the firm should react to this service failure.Starting at €8.20
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El marketing puede cambiar el mundo
Quelch, John A.; Jocz, Katherine E.Article ART-1540MarketingLa erosión de la confianza en la política responde en parte a algunas prácticas perniciosas de las que se suele culpar al marketing. Los autores explican los principios que sustentan el buen marketing e invitan a los directivos a hacerlos suyos para beneficiar a consumidores e instituciones sociales. Aplicándolos, pueden contribuir enormemente a restaurar el significado original del concepto de ciudadanía e impulsar, de paso, la democracia.Starting at €8.20
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Eurostar and the Channel Tunnel Incident (B): Eurostar's Immediate Reaction
Rocha e Oliveira, Paulo; Lago, Alejandro; Valadas, JorgeCase M-1256-EMarketing, Service and Operations ManagementThis case describes the ordeal experienced by passengers trapped under the English Channel in December 2009 due to a train failure and poses questions related to how managers should have reacted to the situation. The main issues discussed in the case relate to how the firm should have reacted to this service failure. The (B) case describes the actions taken by Eurostar management immediately following the incident.Starting at €5.74
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La motivación
Rodríguez, Antonio; Chinchilla, NuriaTechnical Note FHN-340Leadership and People ManagementEste documento es una divulgación, especialmente pensada para empresarios, del conocido modelo del Profesor Juan Antonio Pérez López. La motivación aparece como una realidad dinámica que evoluciona según el comportamiento de cada persona.Starting at €8.20