HBSP (USA)
- Article
When to Make Private News Public (HBR Case Study and Commentary)
Collection: HBSP (USA)Ref.: HBS-R1203S-EPublished: Mar 1, 2012Format: pdfPages: 6Language: English - Book Chapter
From Score to System: How the Net Promoter Score (NPS) Grew from a Metric to a Management System
Collection: HBSP (USA)Ref.: HBS-8573BC-EPublished: Sep 20, 2011Format: pdfPages: 20Language: English - Book Chapter
The Measure of Success: How Intuit Became a "Net Promoter" Company--And Boosted Its Profits Through Increased Customer Loyalty
Collection: HBSP (USA)Ref.: HBS-8575BC-EPublished: Sep 20, 2011Format: pdfPages: 19Language: English - Book Chapter
How NPS Drives Profitable Growth: The Economic Payoff of High-Quality Customer Relationships--And the Net Promoter System
Collection: HBSP (USA)Ref.: HBS-8576BC-EPublished: Sep 20, 2011Format: pdfPages: 27Language: English - Book Chapter
The Enterprise Story--Measuring What Matters: How Enterprise Rent-A-Car Set the Industry Standard for Winning Customer Loyalty
Collection: HBSP (USA)Ref.: HBS-8577BC-EPublished: Sep 20, 2011Format: pdfPages: 19Language: English - Article
Cerrar el ciclo de feedback del cliente
Collection: HBSP (USA)Ref.: HBS-R0912CPublished: Dec 1, 2009Format: pdfPages: 6Language: Spanish - Article
When to Make Private News Public (HBR Case Study)
Collection: HBSP (USA)Ref.: HBS-R1203X-EPublished: Mar 1, 2012Format: pdfPages: 4Language: English - Article
The Loyalty Economy
Collection: HBSP (USA)Ref.: HBS-R2001B-EPublished: Jan 1, 2020Format: pdfPages: 17Language: English - Book Chapter
Winning Results with NPS: Ten "Net Promoter" Success Stories--How Forward-Thinking Companies Thrive in a Customer-Driven World
Collection: HBSP (USA)Ref.: HBS-8583BC-EPublished: Sep 20, 2011Format: pdfPages: 49Language: English - Book Chapter
Economics and Inspiration: The Dual Imperatives--Why Successful Implementation of the Net Promoter System for Managing Customer Loyalty Requires a Two-Pronged Approach
Collection: HBSP (USA)Ref.: HBS-8584BC-EPublished: Sep 20, 2011Format: pdfPages: 45Language: English