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Fernández-Vega Eye Institute
Serrano, Alejandro; Moscoso, PhilipCase P-1137-EInnovation and Change, Service and Operations ManagementThe Fernández-Vega Eye Institute in Oviedo, Asturias, is possibly the most famous clinic in Spain in its specialty. It is not only notable for its high medical quality; the clinic has also optimized its provision of services using business criteria with the aim of improving the customer experience. Faced with a growing demand for its medical services, the institute's management has to decide between a series of specific options for increasing the...Starting at €8.20
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Roche: The Investment Decision Dilemma
Serrano, Alejandro; Kraiselburd, SantiagoCase P-1171-EFinance, Service and Operations ManagementIn 2015, Roche launched an internal improvement program aimed at reducing the cost of its products, with an emphasis on manufacturing costs. Paul de Wit, the group head in charge of product supply-chain management, was assigned the task of figuring out the appropriate production batch size for each product, with the help of two representatives from the financial and supply-chain management departments. They tested three different approaches on a ...Starting at €8.20
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Mercadona and the Challenge of 2020
Serrano, Alejandro; Girbal, AlbertCase P-1176-EService and Operations ManagementAfter various decades of uninterrupted growth, Mercadona was completing its expansion in Spain and Portugal. Faced with this situation, it was natural in which direction the company strategy should head. Should it continue its expansion process into other countries, such as Italy? If so, what impact would the recent change of model from "integrated suppliers" to "totalers" have on the process?Starting at €8.20
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Fiore di Zucca
Serrano, Alejandro; Calvo, EduardCase P-1183-EService and Operations ManagementFiore di Zucca was one of Italy's leading producers of bags of ready-to-eat precooked vegetables. Francesco Ferrati, the chief operating officer, reviewed the results of a new policy of producing goods without waiting to receive orders from customers. He was satisfied with the improvement in customer response time. However, the inventory had expanded so much that one of the warehouses of finished products had almost come to a standstill twice due...Starting at €8.20
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Sloan & Harrison: Descontento de los socios no Capitalistas
Groysberg, Boris; Sherman, EliotCase HBS-412S11Leadership and People ManagementEl bufete de abogados, Sloan y Harrison, estaba tratando con cierto descontento entre sus socios no participativos juveniles. Estos socios se refieren a la transparencia del proceso de avance, su capacidad para posicionarse como líderes tanto dentro de la empresa y hacedores de lluvia, y la política de promoción dentro de la empresa. La empresa debe encontrar soluciones a estos retos. socios más antiguos se preguntaba: ¿era el camino a la asociac...Starting at €8.20
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Food Security and The Church of Jesus Christ of Latter-day Saints
Goldberg, Ray A.; Sherman, EliotCase HBS-508002-EThe Mormon Church focuses on self-reliance and being prepared for emergencies. Part of their program encourages each member of the Church to have a reserve food supply on hand at all times. Given U.S. and global food stock levels, is the Church program a good model for the country?Starting at €8.20
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USG Corp. (A)
Bagley, Constance E.; Sherman, EliotCase HBS-807090-EStrategyDeals with CEO Bill Foote's decision of how to deal with USG's exposure to asbestos liability. USG was the largest building materials company in the United States, with 14,000 employees and gross revenues of $3.8 billion. Although USG used asbestos in a small subset of its products (and never in its SHEETROCK), as more companies that were heavy users of asbestos went bankrupt, USG was faced with shouldering the burden of the entire building mater...Starting at €8.20
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USG Corporation, (A), (B), and (C), Teaching Note
Bagley, Constance E.; Sherman, EliotTeaching Note HBS-808007-ETeaching Note for [807090], [807120], and [807121].Starting at €0.00
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Baker & McKenzie (B): A New Framework for Talent Management
Groysberg, Boris; Sherman, EliotCase HBS-408009-ELeadership and People ManagementSupplements the (A) case. An abstract is not available for this product.Starting at €5.74
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American National Red Cross (B)
Lorsch, Jay W.; Sherman, Eliot; Chen, DavidCase HBS-408041-ELeadership and People ManagementSupplements the (A) case. An abstract is not available for this product.Starting at €5.74