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- Book Chapter
Data: The Prerequisite for Everything Analytical--How to Manage Your Data for More Effective General Management
Collection: HBSP (USA)Ref.: HBS-5741BC-EPublished: Feb 12, 2010Format: PDFPages: 29Language: English - Book Chapter
Leadership: The Deciding DELTA Factor--The Human Element Behind Analytical Mastery
Collection: HBSP (USA)Ref.: HBS-5745BC-EPublished: Feb 12, 2010Format: PDFPages: 24Language: English - Book Chapter
Embed Analytics in Business Processes: A How-To Guide
Collection: HBSP (USA)Ref.: HBS-5751BC-EPublished: Feb 12, 2010Format: PDFPages: 19Language: English - Book Chapter
Nature of Analytical Competition: Using Analytics to Build a Distinctive Capability
Collection: HBSP (USA)Ref.: HBS-2193BC-EPublished: Feb 1, 2007Format: PDFPages: 24Language: English - Book Chapter
Analytics and Business Performance: Transforming the Ability to Compete on Analytics into a Lasting Competitive Advantage
Collection: HBSP (USA)Ref.: HBS-2197BC-EPublished: Mar 6, 2007Format: PDFPages: 21Language: English - Book Chapter
Competing on Analytics with External Processes: Customer and Supplier Applications
Collection: HBSP (USA)Ref.: HBS-2199BC-EPublished: Feb 1, 2007Format: PDFPages: 25Language: English - Book Chapter
Managing Analytical People: Cultivating the Scarce Ingredient That Makes Analytics Work
Collection: HBSP (USA)Ref.: HBS-2201BC-EPublished: Feb 1, 2007Format: PDFPages: 26Language: English - Book Chapter
If This Is a Service Economy, Why Am I Still on Hold: An Introduction to the Four Fundamental Principles of Service Excellence
Collection: HBSP (USA)Ref.: HBS-8921BC-EPublished: Feb 7, 2012Format: PDFPages: 15Language: English - Book Chapter
Now Multiply It All by Culture: Service Excellence as a Product of Organizational Design and Culture
Collection: HBSP (USA)Ref.: HBS-8930BC-EPublished: Feb 7, 2012Format: PDFPages: 33Language: English - Article
Six Ways to Find Value in Twitter's Noise
Collection: HBSP (USA)Ref.: HBS-F1006Z-EPublished: Jun 1, 2010Format: PDFPages: 3Language: English