HBSP (USA)
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Walmart's Workforce of the Future
Kerr, William R.; Bach-Lombardo, JordanCase HBS-819042-EStrategyFaced with intense competition from Amazon, in 2015 Walmart began a transformation of its operations and workforce. The goal was to create an omnichannel retail experience for customers that seamlessly joined online and offline shopping. This case explores Walmart's efforts to deliver this through investments in its workforce makeup and training, digital infrastructure, and automation technology.Starting at €8.20
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Resuelva la crisis de sucesión desarrollando líderes inside-outside
Bower, Joseph L.Article HBS-R0711ELeadership and People ManagementEste artículo incluye una vista previa de una página que resume rápidamente las ideas clave y proporciona una visión general de cómo los conceptos funcionan en la práctica, junto con sugerencias para la lectura adicional. En sus entrevistas y análisis de datos, profesor de Harvard Bower encontró que las empresas llevan a cabo mejor cuando nombraron a información privilegiada a la tarea de director general. Otros investigadores, entre ellos Jim Co...Starting at €8.20
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Cherrypicks (Spanish version)
Kerr, William R.Case HBS-816S13EntrepreneurshipCherrypicks is a Hong Kong communications start-up approaching a large Korean mobile operator for a partnership to take the operator's products to markets outside of Korea. SK Telecom's (SKT) Ring Back Tones (RBT) product is a spectacular success in South Korea, but the partnership will require major changes in Cherrypicks' business model. Further complicating matters, SKT is also a strategic investor in Cherrypicks, a very large service provider...Starting at €8.20
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Catching the Wave (Spanish version)
Bower, Joseph L.; Christensen, Clayton M.Article HBS-95103Service and Operations Managementthey stay close to their customers. To remain at the top of their industries, managers must first be able to spot disruptive technologies. To pursue these technologies, managers must protect them from the processes and incentives that are geared to serving mainstream customers. And the only way to do that is to create organizations that are completely independent of the mainstream business.Starting at €8.20
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Belmont Industries, Inc. (A) (Spanish Version)
Bower, Joseph L.Case HBS-303S19Knowledge and CommunicationUn nuevo gerente general tiene que proponer una estructura salarial para los 20 altos directivos. Su tarea se complica a medida que aprende acerca de los resultados anteriores, las ambiciones, las relaciones interpersonales, y las condiciones del mercado. Un reescrito versión de un caso anterior.Starting at €8.20
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Belmont Industries, Inc. (B) (Spanish Version)
Bower, Joseph L.Case HBS-303S20Knowledge and CommunicationComplementa el caso (A). Una versión reescrita de un suplemento antes.Starting at €5.74
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General Electric's Revolutionary (Spanish version)
Bower, Joseph L.; Dial, JayCase HBS-308S36StrategyDescribes the work of Jack Welch as CEO of General Electric from 1981 to 1992, focusing particularly on his transformation of the company's portfolio through extensive dispositions and acquisitions and the company's culture through a mandated process called "work out." To a considerable extent, the case tells the story in Welch's own words drawing on earlier cases on Welch prepared by Richard Hammermesh and Frank Aguilar, as well as a 1991 interv...Starting at €8.20
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How Managers' Everyday Decisions Create--or Destroy--Your Company's Strategy
Bower, Joseph L.; Gilbert, ClarkArticle HBS-R0702C-EStrategyThis article includes a one-page preview that quickly summarizes the key ideas and provides an overview of how the concepts work in practice along with suggestions for further reading. Senior executives have long been frustrated by the disconnection between the plans and strategies they devise and the actual behavior of the managers throughout the company. This article approaches the problem from the ground up, recognizing that every time a manag...Starting at €8.20
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Solve the Succession Crisis by Growing Inside-Outside Leaders
Bower, Joseph L.Article HBS-R0711E-ELeadership and People ManagementThis article includes a one-page preview that quickly summarizes the key ideas and provides an overview of how the concepts work in practice along with suggestions for further reading. In his interviews and data analysis, Harvard Business School professor Bower found that companies performed better when they appointed insiders to the job of CEO. Other researchers, including Jim Collins in "Good to Great," have come to similar conclusions working ...Starting at €8.20
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Why Satisfaction Surveys Fail
Reichheld, FredBook Chapter HBS-8177BC-EStrategyThis chapter looks at why you cannot build an effective customer-feedback system based on the shaky foundation of current satisfaction-survey methods and practices. This chapter was originally published as Chapter 5 of "The Ultimate Question: Driving Good Profits and True Growth."Starting at €8.20