HBSP (USA)
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Intermountain Health Care (Spanish version)
Bohmer, Richard; Edmondson, Amy C.; Feldman, Laura R.Case HBS-604S16Intermountain Health Care (IHC), an integrated delivery system based in Utah, has adopted a new strategy for managing health care delivery. The approach focuses management attention not only on the facilities where care takes place but also on physician decision making and the care process itself, with the aim of boosting physician productivity and improving care quality, while saving money. This case explores the challenges facing Brent James, e...Starting at €8.20
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Psychology of Waiting Lines (Spanish version)
Maister, David H.Case HBS-607S03Discusses the experience of waiting and the factors that affect customers' tolerance for waits. Eight (testable) propositions concerning the psychology of queues are presented, together with specific managerial advice.Starting at €8.20
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Virginia Mason Medical Center (Spanish version)
Bohmer, Richard; Ferlins, Erika M.Case HBS-608S03Service and Operations Managementhow to institute a production model in health care.Starting at €8.20
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Virginia Mason Medical Center (Abridged) (Spanish version)
Bohmer, RichardCase HBS-614S01Service and Operations Managementhow to institute a production model in health care.Starting at €8.20
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Natura Cosmeticos, S.A. (Spanish Version)
Eccles, Robert G.; Serafeim, George; Heffernan, JamesCase HBS-415S07Accounting and ControlRodolfo Guttilla, Director de Asuntos Corporativos de Natura Cosm ticos S.A. (Natura), preparado para una reunión con los principales interesados para discutir el futuro de la información integrada en Natura. Una compañía de cosméticos con una marca fuerte, robusto crecimiento en los mercados nacionales e internacionales, con elevados precios y los márgenes, Natura fue constantemente clasificada como uno de los lugares preferidos para trabajar ...Starting at €8.20
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Desarrollando la matriz de materialidad en Telefónica
Eccles, Robert G.; Serafeim, George; Cano Escoriaza, AsunCase HBS-416S09Leadership and People ManagementTelefónica, una de las compañías de telecomunicaciones más grandes del mundo y con sede en España, ha sido la emisión de un informe de sostenibilidad corporativa desde el año 2002. En su informe de sostenibilidad 2011, la compañía incluyó una "matriz de materialidad", y fue uno de sólo cinco de los 97 empresas en España que produjeron un informe de sostenibilidad de ese año. El caso describe el propósito de la matriz de materialidad, la forma en ...Starting at €8.20
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Debería quedarme o irme (A)
Groysberg, Boris; Serafeim, George; Lin, Eric; Abrahams, RobinCase HBS-118S11Accounting and ControlFinanciera Alexi ejecutivo está considerando un cambio de trabajo. Será su asociación a largo hace con una empresa actualmente envuelto en un escándalo herido sus posibilidades en el mercado laboral? En el caso (A), Alexi y consultor ejecutivo de búsqueda Marguerite estrategias acerca de las oportunidades de carrera.Starting at €8.20
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Short-Termism: Don't Blame Investors
Brochet, Francois; Serafeim, George; Loumioti, MariaArticle HBS-F1206C-EExecutives often complain that investors' obsession with short-term returns forces them to make decisions that are bad in the long term. New research shows that it works both ways: Companies with a short-term orientation attract investors interested in short-term time frames.Starting at €8.20
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White-Collar Crime
Healy, Paul M.; Serafeim, George; Soltes, Eugene; Osmundsen, Erik; White, Mary JoArticle HBS-R1904B-EDespite efforts to crack down on illegal activity, crimes like fraud, bribery, embezzlement, and money laundering are rampant in corporations. What steps can leaders take to fix this growing problem? In "How to Scandal-Proof Your Company," HBS professors Paul Healy and George Serafeim argue that the cause of misconduct is not ineffective regulations or compliance systems. It's weak leadership and flawed corporate cultures, their research shows. C...Starting at €8.20
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Urban Water Partners (A)
Ramanna, Karthik; Serafeim, George; Sesia, AldoCase HBS-111016-EAccounting and ControlThe case explores a new business venture to bring clean water to residents of Dar es Salaam, Tanzania, who otherwise cannot afford it. Management has enough money to get the company through August 2010 but needs more capital thereafter. An HBS alumnus isStarting at €8.20