HBSP (USA)
-
Psychology of Waiting Lines (Spanish version)
Maister, David H.Case HBS-607S03Discusses the experience of waiting and the factors that affect customers' tolerance for waits. Eight (testable) propositions concerning the psychology of queues are presented, together with specific managerial advice.Starting at €8.20
-
The Working Circle: Wolves, Ranchers, and Karin Vardaman's Pursuit of the 'Radical Middle'
Gino, Francesca; Huizinga, JeffCase HBS-920047-EKarin Vardaman, a lifelong conservationist now committed to protecting wolves in the American West, finds herself unexpectedly allied with the one of the species' most fervent opponents: cattle ranchers.Starting at €8.20
-
Bill Riddick and the Durham S.O.S. Charrette
Gino, Francesca; Huizinga, JeffCase HBS-920048-EBill Riddick employs the charrette process to help black and white community leaders overcome differences and desegregate local schools in Durham, NC.Starting at €8.20
-
Braver Angels: A Grassroots Effort to Depolarize American Politics
Gino, Francesca; Minson, Julia A; Huizinga, JeffCase HBS-920054-EStarting at €8.20
-
Autonomous Vehicles: The Rubber Hits the Road...but When
Kerr, William R.; Ciechanover, Allison M.; Huizinga, Jeff; Palano, JamesCase HBS-818088-EKnowledge and CommunicationAutonomous vehicles have enormous implications for business and society. But, despite the headline-laden attention paid to the technology, there remain more questions than answers. Students will learn about the complex industry and have explicit discussions about the factors influencing development and commercialization and how various stakeholders might respond. They will also be put in the shoes of decision-makers looking for signals that might...Starting at €8.20
-
Walk-In Clinic (Spanish version)
Maister, David H.; Doyle, Shauna; Pigneri, RoccoCase HBS-603S03The walk-in clinic for general outpatient care at a major university experiences complaints about excessive waiting times. The system is changed to provide for initial screening of arriving patients in order to route them to appropriate health care providers. The administrator of the clinic must appraise the new system and decide what further changes to make.Starting at €8.20
-
Francis, Berther and Alfreed (Spanish Version)
Maister, David H.; Foote, John P.; Doyle, ShaunaCase HBS-606S01Service and Operations ManagementEn una gran agencia de publicidad, una campaña para una cuenta importante desarrolla problemas en el último minuto, y la campaña debe ser rehecho. El supervisor de la dirección debe determinar lo que salió mal, quién era el culpable, y qué hacer al respecto.Starting at €8.20
-
Lagunitas Brewing Company
Margolis, Joshua D.; Ciechanover, Allison M.; Huizinga, JeffCase HBS-418017-EKnowledge and CommunicationThe CEO of a California-based craft brewery manages new partnership with-and potential acquisition by-industry giant Heineken.Starting at €8.20
-
The United States Air Force: "Chaos" in the 99th Reconnaissance Squadron
Gino, Francesca; Huizinga, Jeff; Keller, NicoleCase HBS-919047-EStarting at €8.20
-
Starbucks: Reaffirming Commitment to the Third Place Ideal
Gino, Francesca; Coffman, Katherine; Huizinga, JeffCase HBS-920016-EOn April 12, 2018, two African American entrepreneurs had scheduled a business meeting at a Starbucks in Philadelphia's Rittenhouse Square neighborhood. They sat without ordering, waiting for a local businessman to show up for the meeting. The store manager called 911 on them, despite the fact that they were behaving neither violently nor disruptively. When the police arrived soon after the call, they arrested the young men. The incident was view...Starting at €8.20