HBSP (USA)
- Case
The Book Deal: Confidential Instructions for the AGENT (Spanish Version)
Collection: HBSP (USA)Ref.: HBS-918S19Published: Mar 11, 2008Reviewed: Aug 18, 2017Format: PDFPages: 2Language: Spanish - Case
Atlantic Aviation Corporation: División Westwind
Collection: HBSP (USA)Ref.: HBS-505S05Published: Apr 1, 1981Reviewed: Jan 30, 1987Format: PDFPages: 16Language: Spanish - Case
Boston Whaler, Incorporated: gestión de la red de distribuidores
Collection: HBSP (USA)Ref.: HBS-512S16Published: Sep 29, 1983Reviewed: Oct 30, 1984Format: PDFPages: 23Language: Spanish - Case
Escuela Outward Bound Hurricane Island
Collection: HBSP (USA)Ref.: HBS-515S18Published: Oct 8, 1987Reviewed: Sep 23, 1992Format: PDFPages: 20Language: Spanish - Case
IDS Financial Services (Spanish version)
Collection: HBSP (USA)Ref.: HBS-520S14Published: Dec 8, 1987Reviewed: Sep 19, 1995Format: PDFPages: 21Language: Spanish - Article
Why Good Accountants Do Bad Audits (Spanish version)
Collection: HBSP (USA)Ref.: HBS-R0211GPublished: Nov 1, 2002Reviewed: May 10, 2006Format: PDFPages: 7Language: Spanish - Book Chapter
Why Satisfaction Surveys Fail
Collection: HBSP (USA)Ref.: HBS-8177BC-EPublished: Feb 19, 2008Format: PDFPages: 26Language: English - Book Chapter
Bad Profits, Good Profits, and the Ultimate Question
Collection: HBSP (USA)Ref.: HBS-8185BC-EPublished: Feb 19, 2008Format: PDFPages: 29Language: English - Book Chapter
From Score to System: How the Net Promoter Score (NPS) Grew from a Metric to a Management System
Collection: HBSP (USA)Ref.: HBS-8573BC-EPublished: Sep 20, 2011Format: PDFPages: 20Language: English - Book Chapter
The Measure of Success: How Intuit Became a "Net Promoter" Company--And Boosted Its Profits Through Increased Customer Loyalty
Collection: HBSP (USA)Ref.: HBS-8575BC-EPublished: Sep 20, 2011Format: PDFPages: 19Language: English