HBSP (USA)
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You Need Service, and IT Needs Control: A Guide to Creating a Better Partnership with Your IT Department
Cramm, SusanBook Chapter HBS-5827BC-EYou say, "I need it now!" Your IT team replies, "Yes, but..." Your IT leaders want nothing more than to make their business counterparts happy so why does it never seem to be working in your favor? In order to resolve the seemingly irresolvable paradox between service and control, you must consider IT your partner, not your provider. Forming a new partnership with IT will ensure that you maximize your IT department's ability to realize value, ser...Starting at €8.20
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You Need to Focus on Tactics, and IT Needs Strategic Alignment: How to Derive an IT-Enabled Business Strategy
Cramm, SusanBook Chapter HBS-5829BC-ENone of us likes to be told how to get our job done. And the creative, well-educated problem solvers in IT hate it more than most. If you want IT leaders to support your every whim (or, more realistically, given the overwhelming demand for IT services, even one of your whims), it's imperative to collaborate with them during strategic and tactical planning. You must learn to work with your team to derive a strategy that makes sense for you and you...Starting at €8.20
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You Need Good IT, and IT Can Become Great: How to Ensure You Get the IT Capability Your Organization Deserves
Cramm, SusanBook Chapter HBS-5837BC-EEvery company should have an IT capability that enables and propagates innovation while reducing complexity. No matter how far your organization is from having great IT, it's time to decide what you're going to do about it-and stop waiting for IT to make the first move. The final chapter of Susan Cramm's 8 Things We Hate About IT asks you to assess and analyze your strengths and weaknesses in managing IT and learn which areas you should focus you...Starting at €8.20
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The Truths About IT Costs
Cramm, SusanArticle HBS-F0903G-EInformation TechnologiesExecutives need to face seven truths about the waste in their IT budgets. Here they are, along with some strategies for managing each one.Starting at €8.20
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The Truths About IT Costs (Spanish version)
Cramm, SusanArticle HBS-F0903GInformation TechnologiesExecutives need to face seven truths about the waste in their IT budgets. Here they are, along with some strategies for managing each one.Starting at €8.20
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You Need Customization, and IT Needs Standardization: How to Manage the Risks of Launching a New Technology and Maximize the Returns
Cramm, SusanBook Chapter HBS-5835BC-EYou've worked diligently with IT on developing your new technology and are confident that your project was well run and your technology well built. Now what? In order to get your new technology deployed across the organization, it must first be subjected to a rigid production process-a process that can seem somewhat arbitrary to those outside of IT. Once your new technology gets past production, you still aren't "done." In comprehensive but jargo...Starting at €8.20
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Light Fantastic (Spanish version)
Salzhauer, AmyArticle HBS-F0410FService and Operations ManagementSolid-state is the first new lighting technology in 100 years. Soon it may drastically reduce your costs.Starting at €8.20
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Way Faster Than a Speeding Bullet (Spanish version)
Salzhauer, AmyArticle HBS-F0504MService and Operations ManagementFemtosecond lasers will revolutionize processes in a variety of industries.Starting at €8.20
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Is There a Patient in the House (Spanish version)
Salzhauer, AmyArticle HBS-F0511KInformation TechnologiesThe best solution to the looming shortage of nurses and doctors may be to move chronic disease monitoring and care out of hospitals and into people's homes.Starting at €8.20
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You Need Results, and IT Needs Respect: How to Enhance Your Relationships with People in IT to Drive Results
Cramm, SusanBook Chapter HBS-5828BC-ERelationships between IT leaders and line managers are often strained. The work is inherently complex, and the risks and costs are high. When you combine the difficulty of the work with the differences in personalities, backgrounds, and incentives, it's easy to see why it's hard for IT and line managers to feel the love. What can you do to resolve the language barrier and start getting results? You need to stop focusing solely on getting the resu...Starting at €8.20