HBSP (USA)
- Case
Siemens AG: Global Development Strategy (A) (Spanish Version)
Collection: HBSP (USA)Ref.: HBS-604S22Published: Oct 16, 2001Reviewed: Mar 18, 2002Format: PDFPages: 29Language: Spanish - Case
Netflix: Designing the Netflix Prize (A) (Spanish version)
Collection: HBSP (USA)Ref.: HBS-615S16Published: Aug 14, 2014Format: PDFPages: 16Language: Spanish - Book Chapter
Why Satisfaction Surveys Fail
Collection: HBSP (USA)Ref.: HBS-8177BC-EPublished: Feb 19, 2008Format: PDFPages: 26Language: English - Book Chapter
Bad Profits, Good Profits, and the Ultimate Question
Collection: HBSP (USA)Ref.: HBS-8185BC-EPublished: Feb 19, 2008Format: PDFPages: 29Language: English - Book Chapter
From Score to System: How the Net Promoter Score (NPS) Grew from a Metric to a Management System
Collection: HBSP (USA)Ref.: HBS-8573BC-EPublished: Sep 20, 2011Format: PDFPages: 20Language: English - Book Chapter
The Measure of Success: How Intuit Became a "Net Promoter" Company--And Boosted Its Profits Through Increased Customer Loyalty
Collection: HBSP (USA)Ref.: HBS-8575BC-EPublished: Sep 20, 2011Format: PDFPages: 19Language: English - Case
Bank of America (A) (Spanish version)
Collection: HBSP (USA)Ref.: HBS-606S31Published: Sep 17, 2002Reviewed: Oct 28, 2002Format: PDFPages: 25Language: Spanish - Case
Nivea (B) (Spanish version)
Collection: HBSP (USA)Ref.: HBS-615S08Published: Jan 31, 2014Format: PDFPages: 3Language: Spanish - Case
Burroughs Wellcome and AZT (A) (Spanish version)
Collection: HBSP (USA)Ref.: HBS-707S25Published: Sep 9, 1991Reviewed: Feb 26, 1993Format: PDFPages: 20Language: Spanish - Case
Dell Online (Spanish Version)
Collection: HBSP (USA)Ref.: HBS-502S31Published: Aug 9, 2002Format: PDFPages: 31Language: Spanish