HBSP (USA)
-
Leaders for Knowledge Work: Types of Organizational Leaders
Maccoby, MichaelBook Chapter HBS-6436BC-EIn knowledge-creating companies, we find three kinds of leaders who have to work together: strategic visionaries, operational implementers, and bridge-builders. This chapter describes the different types of organizational leaders required for knowledge work and shows the role of social character in both facilitating and resisting the changes needed to make organizations more effective and efficient. This chapter is excerpted from "The Leaders We...Starting at €8.20
-
The President We Need: Assess Personality Intelligence to Pick the Best Candidate
Maccoby, MichaelBook Chapter HBS-6439BC-ECiting history and using psychological analysis, in this chapter the author describes the qualities of a president who would be able to mobilize Americans to meet the tremendous challenges of our time. Since we can't always predict how a president will act from past behavior, he also lists the questions we should ask candidates to discover whether they have the Personality Intelligence we need in a president. This chapter is excerpted from "The ...Starting at €8.20
-
If This Is a Service Economy, Why Am I Still on Hold: An Introduction to the Four Fundamental Principles of Service Excellence
Frei, Frances X.; Morriss, AnneBook Chapter HBS-8921BC-EService and Operations ManagementMost companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance--for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship. In "Uncommon Service," from which this chapter was taken, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advantage no longer...Starting at €8.20
-
Now Multiply It All by Culture: Service Excellence as a Product of Organizational Design and Culture
Frei, Frances X.; Morriss, AnneBook Chapter HBS-8930BC-EService and Operations ManagementMost companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance--for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship. In "Uncommon Service," from which this chapter was taken, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advantage no longer...Starting at €8.20
-
Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You, 1. It's Not About You
Frei, Frances X.; Morriss, AnneBook Chapter HBS-1116BC-EFrances Frei and Anne Morriss offer a different worldview on leadership. They argue that popular leadership advice glosses over the most important thing you do as a leader: build others up. Leadership isn't about you. It's about how effective you are at eStarting at €8.20
-
Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You, 3. Love
Frei, Frances X.; Morriss, AnneBook Chapter HBS-1118BC-EFrances Frei and Anne Morriss offer a different worldview on leadership. They argue that popular leadership advice glosses over the most important thing you do as a leader: build others up. Leadership isn't about you. It's about how effective you are at eStarting at €8.20
-
The Incredible Pros, the Inevitable Cons (HBR Classic) (Spanish version)
Maccoby, MichaelArticle HBS-R0401JLeadership and People ManagementIn the winter of 2000, at the height of the dot-com boom, business leaders posed for the covers of Time, BusinessWeek, and the Economist with the aplomb and confidence of rock stars. These were a different breed from their counterparts of just 10 or 20 years before, who shunned the press and whose comments were carefully crafted by corporate PR departments. Such love of the limelight often stems from what Freud called a narcissistic personality, ...Starting at €8.20
-
Stop Holding Yourself Back
Morriss, Anne; Ely, Robin J.; Frei, Frances X.Article HBS-R1101P-ELeadership and People ManagementPeople overemphasize personal goals, protect their public image, turn their competitors into two-dimensional enemies, go it alone instead of soliciting support and advice, and wait for permission to lead. Troy, a customer service manager, endangered his job and his company's reputation by focusing on protecting his position, not helping his team; when a trusted friend advised him to change his behavior, the results were striking. Anita's insiste...Starting at €8.20
-
Why We Follow: The Power of Transference
Maccoby, MichaelBook Chapter HBS-6433BC-EThe most powerful unconscious motivation for following is what Freud first described as transference of childhood images onto a leader. However, as a result of the changing social character, the transferential glue that worked in the past no longer holds followers to organizational leaders and has shifted to a more sibling-like, collaborative dynamic as opposed to a parental, autocratic one. And as organizations become global, leaders are faced w...Starting at €8.20
-
From Bureaucratic Followers to Interactive Collaborators: Understanding Two Types of Relationships Between Leaders and Followers
Maccoby, MichaelBook Chapter HBS-6434BC-EThere are two types of followers: bureaucratic and interactive. A key element of the bureaucratic social character is the hardworking obsessive personality that has internalized a dominant father figure from early childhood. For people with an interactive social character, the significant person from the past they project onto a leader is often not a parent but a sibling or close friend. To create collaboration, as a leader you'll have to underst...Starting at €8.20