HBSP (USA)
- Case
The Role of the Audit Committee in Risk Oversight (Spanish Version)
Collection: HBSP (USA)Ref.: HBS-419S04Published: Jun 23, 2009Format: PDFPages: 7Language: Spanish - Case
Nota sobre alternativas de regulación
Collection: HBSP (USA)Ref.: HBS-709S08Published: Mar 21, 2002Reviewed: Mar 28, 2002Format: PDFPages: 19Language: Spanish - Article
Leaders as Decision Architects
Collection: HBSP (USA)Ref.: HBS-R1505C-EPublished: May 1, 2015Format: PDFPages: 12Language: English - Book Chapter
Why Satisfaction Surveys Fail
Collection: HBSP (USA)Ref.: HBS-8177BC-EPublished: Feb 19, 2008Format: PDFPages: 26Language: English - Book Chapter
Bad Profits, Good Profits, and the Ultimate Question
Collection: HBSP (USA)Ref.: HBS-8185BC-EPublished: Feb 19, 2008Format: PDFPages: 29Language: English - Book Chapter
From Score to System: How the Net Promoter Score (NPS) Grew from a Metric to a Management System
Collection: HBSP (USA)Ref.: HBS-8573BC-EPublished: Sep 20, 2011Format: PDFPages: 20Language: English - Book Chapter
The Measure of Success: How Intuit Became a "Net Promoter" Company--And Boosted Its Profits Through Increased Customer Loyalty
Collection: HBSP (USA)Ref.: HBS-8575BC-EPublished: Sep 20, 2011Format: PDFPages: 19Language: English - Book Chapter
How NPS Drives Profitable Growth: The Economic Payoff of High-Quality Customer Relationships--And the Net Promoter System
Collection: HBSP (USA)Ref.: HBS-8576BC-EPublished: Sep 20, 2011Format: PDFPages: 27Language: English - Book Chapter
The Enterprise Story--Measuring What Matters: How Enterprise Rent-A-Car Set the Industry Standard for Winning Customer Loyalty
Collection: HBSP (USA)Ref.: HBS-8577BC-EPublished: Sep 20, 2011Format: PDFPages: 19Language: English - Case
Rebranding at Oliver Wyman Group
Collection: HBSP (USA)Ref.: HBS-409055-EPublished: Nov 7, 2008Reviewed: Feb 17, 2010Format: PDFPages: 26Language: English