HBSP (USA)
- Book Chapter
From Score to System: How the Net Promoter Score (NPS) Grew from a Metric to a Management System
Collection: HBSP (USA)Ref.: HBS-8573BC-EPublished: Sep 20, 2011Format: pdfPages: 20Language: English - Book Chapter
The Measure of Success: How Intuit Became a "Net Promoter" Company--And Boosted Its Profits Through Increased Customer Loyalty
Collection: HBSP (USA)Ref.: HBS-8575BC-EPublished: Sep 20, 2011Format: pdfPages: 19Language: English - Case
Drivers of Value Creation (Spanish Version)
Collection: HBSP (USA)Ref.: HBS-718S12Published: Mar 20, 2014Format: pdfPages: 4Language: Spanish - Case
Microsoft's Search (Spanish version)
Collection: HBSP (USA)Ref.: HBS-710S03Published: Jan 15, 2009Reviewed: Oct 20, 1995Format: pdfPages: 22Language: Spanish - Case
La Estrategia y el Estratega Grandes Estrategias o Líderes Fuertes
Collection: HBSP (USA)Ref.: HBS-714S24Published: May 28, 2013Reviewed: Mar 14, 2014Format: pdfPages: 6Language: Spanish - Book Chapter
How NPS Drives Profitable Growth: The Economic Payoff of High-Quality Customer Relationships--And the Net Promoter System
Collection: HBSP (USA)Ref.: HBS-8576BC-EPublished: Sep 20, 2011Format: pdfPages: 27Language: English - Book Chapter
The Enterprise Story--Measuring What Matters: How Enterprise Rent-A-Car Set the Industry Standard for Winning Customer Loyalty
Collection: HBSP (USA)Ref.: HBS-8577BC-EPublished: Sep 20, 2011Format: pdfPages: 19Language: English - Case
IKEA
Collection: HBSP (USA)Ref.: HBS-716458-EPublished: Mar 28, 2016Reviewed: Jan 4, 2017Format: pdfPages: 16Language: English - Case
SoulCycle
Collection: HBSP (USA)Ref.: HBS-717454-EPublished: Jan 12, 2017Format: pdfPages: 23Language: English - Case
The Rise and Rise (?) of Walmart (A): Battling Kmart
Collection: HBSP (USA)Ref.: HBS-718431-EPublished: Jan 2, 2018Reviewed: Oct 19, 2020Format: pdfPages: 23Language: English