HBSP (USA)
- Case
ASOS PLC
Collection: HBSP (USA)Ref.: HBS-716449-EPublished: Mar 31, 2016Reviewed: May 10, 2018Format: PDFPages: 30Language: English - Case
Rise of Kmart Corporation 1962-1987 (Spanish Version)
Collection: HBSP (USA)Ref.: HBS-716S04Published: Jul 1, 2005Reviewed: Apr 2, 2008Format: PDFPages: 22Language: Spanish - Book Chapter
From Score to System: How the Net Promoter Score (NPS) Grew from a Metric to a Management System
Collection: HBSP (USA)Ref.: HBS-8573BC-EPublished: Sep 20, 2011Format: PDFPages: 20Language: English - Book Chapter
The Measure of Success: How Intuit Became a "Net Promoter" Company--And Boosted Its Profits Through Increased Customer Loyalty
Collection: HBSP (USA)Ref.: HBS-8575BC-EPublished: Sep 20, 2011Format: PDFPages: 19Language: English - Book Chapter
How NPS Drives Profitable Growth: The Economic Payoff of High-Quality Customer Relationships--And the Net Promoter System
Collection: HBSP (USA)Ref.: HBS-8576BC-EPublished: Sep 20, 2011Format: PDFPages: 27Language: English - Book Chapter
The Enterprise Story--Measuring What Matters: How Enterprise Rent-A-Car Set the Industry Standard for Winning Customer Loyalty
Collection: HBSP (USA)Ref.: HBS-8577BC-EPublished: Sep 20, 2011Format: PDFPages: 19Language: English - Case
The Fall of Circuit City Stores, Inc.
Collection: HBSP (USA)Ref.: HBS-713402-EPublished: Sep 14, 2012Reviewed: Nov 13, 2012Format: PDFPages: 21Language: English - Case
Gap, Inc., 2000
Collection: HBSP (USA)Ref.: HBS-713508-EPublished: May 30, 2013Reviewed: Mar 5, 2014Format: PDFPages: 29Language: English - Case
Hennes & Mauritz, 2012
Collection: HBSP (USA)Ref.: HBS-713512-EPublished: Jun 19, 2013Reviewed: Mar 5, 2014Format: PDFPages: 26Language: English - Case
Benetton Group S.p.A., 2012
Collection: HBSP (USA)Ref.: HBS-713513-EPublished: May 29, 2013Reviewed: Mar 5, 2014Format: PDFPages: 21Language: English